Trade Regulation

ORS 646A.444
Recordkeeping requirements for warrantor

  • record retention


A warrantor shall maintain accurate accounts, books and other records for transactions regulated under ORS 646A.430 (Definitions for ORS 646A) to 646A.450 (Rules) and shall make the records available to the Director of the Department of Consumer and Business Services for inspection during normal business hours. The warrantor’s records shall include:


A copy of the warranty for each unique form of vehicle protection product sold;


The name and address of each consumer;


A list of the locations where the warrantor’s vehicle protection products are offered for sale or sold; and


Dates, descriptions, amounts and receipts for payments to consumers for claims related to the vehicle protection product warranty or any expenditures related to providing the vehicle protection product warranty.


Except as provided in subsection (4) of this section, a warrantor shall retain all records required under subsection (1) of this section for at least two years after the period of coverage specified in the vehicle protection product warranty has expired.


A warrantor may maintain records required under this section in an electronic form. If the warrantor maintains a record in a format other than paper, the warrantor shall reformat the record into a legible paper copy at the director’s request.


A warrantor that no longer conducts business in this state shall maintain the warrantor’s records until 10 years after the date of the last sale of a vehicle protection product that includes the warrantor’s warranty. [2007 c.685 §8]


Last accessed
May 26, 2023