OAR 123-674-1600
Call Centers and Like Operations


For purposes of ORS 285C.135 (Requirements for eligibility)(5)(a):

(1)

A Firm/applicant and its operations are eligible, regardless of retail transactions, financial services or other ineligible activities, if:
(a) They serve the firm or its clients exclusively through computer, electronic, online, telephony or other information and communication technologies or methods;
(b) No more than 10 percent of the customers or business transactions come from inside the local calling area, in which telephone calls could be made to and from the firm’s location in the enterprise zone without long distance telephone charges or service as traditionally applied to landlines; and

(c)

Not engaged in telemarketing, but rather the firm is taking unsolicited orders or responding to prior instruction, including but not limited to:

(A)

Following-up on pledges or expressions of interest to the firm or its client;

(B)

Checking with users of client-supplied goods or services, for example, to continue or renew recently expired membership, contract, etc.; or

(C)

Collection of voluntarily incurred dues, fees or other charges payable to the client.

(2)

The percentage in subsection (1)(b) of this rule is:

(a)

First substantiated by the Firm/applicant or local zone manager with the Application or Preauthorization Conference;

(b)

Not predicated on the actual transaction or customer communication through a landline telephone call, but only on relative location as if it were;

(c)

Calculated by dividing the number of customers or transactions in the local calling area by the firm’s total, arising from the operations in the zone; and

(d)

Not dependent on precise calculation or verification, if the generally regional or national extent or scope of the firm’s activities allow for a reasonable assumption of compliance.
(3) Communications in accordance with this rule will generally be anonymous in nature and involve only a brief period, if any, of repeat interaction on a given matter or order. They do not include the delivery of advice, services or products between known individuals, such as ongoing provision of professional services to clients by any particular employee or agent of the business firm.

Source: Rule 123-674-1600 — Call Centers and Like Operations, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=123-674-1600.

123‑674‑0001
Purpose, Scope and General Process for Businesses Seeking Exemption
123‑674‑0100
Definitions
123‑674‑0200
General Employment Terminology and Issues
123‑674‑0500
EXTENDED TAX ABATEMENT — General Points
123‑674‑0600
Compensation & Wage Standards
123‑674‑0700
Written Agreement between Sponsor and Eligible Business Firm
123‑674‑1000
BUSINESS ELIGIBILITY — Special Business Distinctions
123‑674‑1100
Basic Eligibility of Firms and Operations
123‑674‑1200
Ineligible Activities
123‑674‑1300
Eligible Business Firm with Ineligible Activities
123‑674‑1400
Gross Receipts Test
123‑674‑1600
Call Centers and Like Operations
123‑674‑1700
Headquarter Facilities
123‑674‑2000
AUTHORIZATION PROCESS — Timely Submission
123‑674‑2100
Allowably Late Applications
123‑674‑2300
Initial Processing by Local Zone Manager
123‑674‑2500
Final Processing
123‑674‑3000
AUTHORIZATION’S COVERAGE & EFFECT — Being An Authorized Firm
123‑674‑3100
Limitations on Exemption Relative to Authorization
123‑674‑3200
Amending the Application/Authorization
123‑674‑3500
Additional, Concurrent Authorizations
123‑674‑3700
Renewal of Active Status and Inactive Authorization
123‑674‑4000
EMPLOYMENT OF FIRMS — Computation of Averages
123‑674‑4100
Employment Requirement to Qualify Initially
123‑674‑4200
Diminishing Employment Well beyond the Zone
123‑674‑4300
Local Waiver of Employment Increase inside Zone
123‑674‑4600
Maintaining Sufficient Employment
123‑674‑4800
Sale or Leasing of Exempt Property
123‑674‑5000
QUALIFIED PROPERTY— Critical Terms
123‑674‑5100
Eligible Utilization
123‑674‑5200
Mechanical, Personal and Unqualified Property
123‑674‑5300
Buildings, Structures and Other Real Property
123‑674‑5400
Property Already Entered on Rolls
123‑674‑5500
Obligations for All Leases, Lessors and Lessees
123‑674‑6000
FILING & COMPLIANCE — Exemption Prior To ‘In Service’
123‑674‑6100
Mandatory First-year Claim with Property Schedule
123‑674‑6200
Filing Latter-year Claims
123‑674‑6300
Disqualification of Particular Property
123‑674‑6400
General Firm Disqualification
123‑674‑6600
PAYBACK IN LIEU OF DISQUALIFICATION — Applicability
123‑674‑6610
Payment of Tax Savings
123‑674‑6620
Distribution of Payment among Cosponsors
123‑674‑6630
Utilization of Payments
123‑674‑6880
Deferral during Recession
123‑674‑6885
Additional Conditions with Deferral
123‑674‑7200
GENERAL LAWFULNESS — Terminology
123‑674‑7210
Declarations and Responsibilities
123‑674‑7220
Effect of Event of Noncompliance
123‑674‑7230
Materiality
123‑674‑7240
Cure
123‑674‑7250
Interpretation
123‑674‑7700
FIRST SOURCE HIRING AGREEMENTS — Coverage
123‑674‑7710
First-Source Procedures
123‑674‑7720
Handling Exemption Claims
123‑674‑7730
Allowing Late Execution of First-Source Agreement
123‑674‑8000
ZONE BEGINNINGS & ENDS — Designation or Amendment
123‑674‑8100
Authorization and Zone Termination
123‑674‑8200
Grandfathering in a Terminated Zone
123‑674‑8300
Timely Completion of Construction
Last Updated

Jun. 8, 2021

Rule 123-674-1600’s source at or​.us