OAR 331-020-0040
Complaint Processing and Investigation

When a complaint is filed with the Office:
(1) The Office will determine whether the complaint is related to a profession or occupation under the Office’s authority and falls within authority delegated to the Office by statute.
(2) The Office unit will:
(a) Review the complaint, and as applicable, interview parties and witnesses, and examine physical evidence;
(b) Determine whether an authorization holder or other individual practiced within the standards of the program;
(c) Recommend Office or board action.
(3) Appropriate action will be determined.
(4) As used in ORS 676.608 (Investigative authority)(8), to “appear before the Office” includes: an investigative interview conducted under oath, under subpoena or otherwise compelled; an interview before a board, council, or subcommittee of a board or council; any depositions authorized by the Office; pre-hearing conferences; and contested case hearings. It does not include requests for records, records compelled by a subpoena, interrogatories, written admissions, other written communications, or voluntary communications, including voluntary settlement discussions.

Source: Rule 331-020-0040 — Complaint Processing and Investigation, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=331-020-0040 (accessed May 26, 2025).

May 26, 2025

Rule 331-020-0040's source at or​.us