OAR 411-071-0080
Complaints Against Certified Programs

(1)

Any person who believes these rules or the provisions of ORS 410.505 (Definitions for ORS 410.505 to 410.545) to 410.545 (Implementation of ORS 410.505 to 410.545 requires federal funding) have been violated may file a complaint with the Department or with a local Area Agency on Aging/Seniors and People with Disabilities unit.

(2)

The Department or its representative must notify the certified program that a complaint has been filed.

(3)

After consultation with the local area agency on aging/Seniors and People with Disabilities unit, the Department or its designee will investigate the complaint. Department investigators may interview employees of the certified program and must have access to pertinent documents and records of the program. The Department will notify the program of the results of the investigation and any proposed action or sanction.

(4)

Any complainant, witness or employee of a certified program must not be subject to retaliation by a program for making a report, for being interviewed about a complaint, or for being a witness.

(5)

The certified program is responsible for violation of these rules by its employees, subcontractors or agents.

Source: Rule 411-071-0080 — Complaints Against Certified Programs, https://secure.sos.state.or.us/oard/view.action?ruleNumber=411-071-0080 (accessed May 26, 2025).

411–071–0000
Purpose 411–071–0005
Definitions 411–071–0010
Assessment Requirements 411–071–0015
Exemptions 411–071–0020
Assessment Process 411–071–0025
Recommendations for Placement/Prohibition on Conflict of Interest 411–071–0027
Confidentiality of Assessment Information 411–071–0030
Assessment Fees 411–071–0035
Certification Process 411–071–0040
Application Process 411–071–0043
Qualifications for Personnel Performing Admission Assessments 411–071–0045
Issuance of the Certificate for Private Admission Assessment 411–071–0050
Contracts, Reimbursements, and Certification Fees 411–071–0055
Renewal 411–071–0060
Exceptions 411–071–0070
Orientation Requirement 411–071–0075
Record Keeping 411–071–0080
Complaints Against Certified Programs 411–071–0085
Procedures for Corrections of Violations 411–071–0090
Complaint Records 411–071–0095
Sanctions 411–071–0100
Responsibilities of Nursing Facilities 411–071–0105
Civil Penalties 411–071–0110
Responsibility of Certified Programs 411–071–0115
Responsibility of Adult Foster Homes, Residential Care Facilities and Non-Medicaid Nursing Facilities

May 26, 2025

Rule 411-071-0080's source at or.us

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Location: https://oregon.public.law/rules/oar_411-071-0080

Original Source: Rule 411-071-0080 — Complaints Against Certified Programs, https://secure.sos.state.or.us/oard/view.action?ruleNumber=411-071-0080 (last accessed May 10, 2025).