OAR 436-008-0030
Electronic Remittance Advice; Explanation of Benefits


An electronic remittance advice (ERA) or notification is an explanation of benefits (EOB) that the insurer submits electronically regarding payment or denial of a bill, reduction of a bill, or refund. An insurer must submit an EOB no later than five days after generating a payment.


The EOB must include:


The amount of payment for each service billed. When the payment covers multiple patients, the explanation must clearly separate and identify payments for each patient;


The specific reason for non-payment, reduced payment, or discounted payment for each service billed; and


An Oregon or toll-free phone number for the insurer or its representative, and a statement that the insurer or its representative must respond to a health care provider’s payment question within 48 hours, excluding weekends and legal holidays.


The insurer must make available, to health care providers, the applicable information specified under OAR 436-009-0030 (Insurer’s Duties and Responsibilities)(3)(c)(A) through (F), including:
“If you disagree with this decision about this payment, please contact {the insurer or its representative} first. If you are not satisfied with the response you receive, you may request administrative review by the director of the Department of Consumer and Business Services. Your request for review must be made within 90 calendar days of the send/receive date of this explanation. To request a review, provide information that shows what you believe is incorrect about the payment, and send this information and required supporting documentation to the Workers’ Compensation Division, Medical Resolution Team, P.O. Box 14480, Salem, OR 97309-0405. You may fax the request to the director at 503-947-7629. You must also send a copy of the request to the insurer. You should keep a copy of this information for your records.”


Any information required under sections (1) through (3) of this rule that cannot be submitted on the electronic EOB must be made available on the insurer’s website or by any other means reasonably convenient for the EOB recipient.

Source: Rule 436-008-0030 — Electronic Remittance Advice; Explanation of Benefits, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=436-008-0030.

Last Updated

Jun. 8, 2021

Rule 436-008-0030’s source at or​.us