OAR 309-118-0010
Policy Statement

(1) It is the policy of OSH that the care and treatment of patients be administered in a manner that preserves their civil and legal rights. OSH will maintain a process for patients and their representatives to resolve grievances concerning the patient’s care, treatment and rights. It is OSH’s policy to encourage all personnel to alert appropriate staff concerning any patient grievance.
(2) OSH recognizes the responsibility and authority of other state and federal agencies to receive and review complaints from patients and their representatives. No patient or representative shall be subjected to reprisal by OSH or OSH staff for contacting or seeking review of a grievance under these rules or outside of OSH.
(3) Patients have varying abilities to comply with the process for presenting a formal grievance; therefore:
(a) Staff have a responsibility to assist patients with initiating and using the grievance process;
(b) Staff responsible for administering the grievance process shall do so with the intent of achieving a fair resolution.
(c) Staff who assist patients in using the grievance process shall not be disciplined or otherwise subjected to reprisal for those actions, provided that such persons act in good faith and for the purpose of protecting the rights of the patient.
(4) Grievances that allege an allegation of abuse, an emergency, or a civil rights violation are processed differently from other grievances, and are first screened by the Ombuds, as set out section 309-118-0025 (Emergency Grievances, Civil Rights Complaints or Abuse Allegations) of these rules.

Source: Rule 309-118-0010 — Policy Statement, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=309-118-0010.

Last Updated

Jun. 8, 2021

Rule 309-118-0010’s source at or​.us