OAR 333-255-0105
Investigations
(1)
As soon as practicable after receiving a complaint, taking into consideration the nature of the complaint, Authority staff will begin an investigation.(2)
An ambulance service shall permit Authority staff access to the service agency and ambulance vehicles during an investigation. For purposes of an investigation, giving advanced notice to the licensed ambulance service is not required.(3)
An investigation may include but is not limited to:(a)
Interviews of the complainant, patients of the ambulance service, patient family members, witnesses, ambulance service management and staff;(b)
On-site observations of staff performance and the physical environment of the ambulance service or ambulance vehicle; and(c)
Review of documents and records.(4)
The Authority may make photographic, video-graphic or audio recording documentation as part of an investigation of non-compliance with ORS chapter 682; OAR chapter 333, division 250; and these rules.
Source:
Rule 333-255-0105 — Investigations, https://secure.sos.state.or.us/oard/view.action?ruleNumber=333-255-0105
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