OAR 407-005-0105

The following definitions apply to OAR 407-005-0100 (Purpose and Scope) through 407-005-0120 (Retaliation Prohibited):


“Customers or Clients” means any individual or entity having contact with the Department seeking information, services, or reimbursement. This includes, but is not limited to: clients and their family members, informal client supports, advocates, Department staff, taxpayers, public officials, service providers, community based organizations, media, and other interested parties;


“Customer Service Complaint” means a written complaint filed by a customer or client that expresses dissatisfaction with staff conduct, customer service or lack of customer service received from Department personnel or Department contractors;


“Department” means the Department of Human Services.


“Department Contractors” means employees, volunteers, trainees, and other individuals or entities who contract with the Department to provide services.
Last Updated

Jun. 8, 2021

Rule 407-005-0105’s source at or​.us