OAR 407-005-0105
Definitions
(1)
“Customers or Clients” means any individual or entity having contact with the Department seeking information, services, or reimbursement. This includes, but is not limited to: clients and their family members, informal client supports, advocates, Department staff, taxpayers, public officials, service providers, community based organizations, media, and other interested parties;(2)
“Customer Service Complaint” means a written complaint filed by a customer or client that expresses dissatisfaction with staff conduct, customer service or lack of customer service received from Department personnel or Department contractors;(3)
“Department” means the Department of Human Services.(4)
“Department Contractors” means employees, volunteers, trainees, and other individuals or entities who contract with the Department to provide services.
Source:
Rule 407-005-0105 — Definitions, https://secure.sos.state.or.us/oard/view.action?ruleNumber=407-005-0105.