OAR 407-005-0105
Definitions

The following definitions apply to OAR 407-005-0100 (Purpose and Scope) through 407-005-0120 (Retaliation Prohibited):

(1)

“Customers or Clients” means any individual or entity having contact with the Department seeking information, services, or reimbursement. This includes, but is not limited to: clients and their family members, informal client supports, advocates, Department staff, taxpayers, public officials, service providers, community based organizations, media, and other interested parties;

(2)

“Customer Service Complaint” means a written complaint filed by a customer or client that expresses dissatisfaction with staff conduct, customer service or lack of customer service received from Department personnel or Department contractors;

(3)

“Department” means the Department of Human Services.

(4)

“Department Contractors” means employees, volunteers, trainees, and other individuals or entities who contract with the Department to provide services.

Source: Rule 407-005-0105 — Definitions, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=407-005-0105 (accessed May 26, 2025).

May 26, 2025

Rule 407-005-0105's source at or​.us