OAR 411-068-0060
Complaints
(1)
The Division shall issue a notice to each room and board facility, which shall include the telephone number of the Division and the local area agency on aging and the procedures for making complaints. The notice shall be posted in a conspicuous place available to residents.(2)
Complaints regarding a facility may be made to the Division or local area agency on aging by any person, whether or not a resident of the facility. When a complaint is received, the Division or representative shall investigate or cause an investigation of the facility.(3)
No operator or employee of a facility shall retaliate against a resident by increasing charges, decreasing services, rights or privileges; threatening to increase charges or decrease services, rights or privileges; taking or threatening to take any action to coerce or compel the resident to leave the home; or by harassing, abusing, or threatening to harass or abuse a resident in any manner related to the filing, or possible filing, of a complaint with the Division.
Source:
Rule 411-068-0060 — Complaints, https://secure.sos.state.or.us/oard/view.action?ruleNumber=411-068-0060.