OAR 582-020-0020
Notice of Dispute Resolution Rights

(1) The Program shall provide a written Notice of Dispute Resolution Rights to the client or, if appropriate, the client’s representative:
(a) At the time the client applies for vocational rehabilitation services;
(b) At the time the client is assigned to a category during an order of selection;
(c) At the time the individualized plan for employment (IPE) is developed; and
(d) Whenever vocational rehabilitation services are reduced, suspended, or terminated.
(2) The Notice of Dispute Resolution Rights shall include the following information:
(a) Statement about the continuum of dispute resolution processes available to the client, including problem‐solving, informal dispute resolution, mediation and an impartial due process hearing;
(b) Where and how to file the request, including the names and addresses of individuals with whom requests may be filed, and relevant timeframes;

(c)

The procedures for the assignment of mediators and Impartial Hearing Officers (IHO) to a particular case;
(d) The availability of the Client Assistance Program to assist the client with mediation or a hearing, including contact information;
(e) That interpreters and materials in alternative formats are available, if needed.

Source: Rule 582-020-0020 — Notice of Dispute Resolution Rights, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=582-020-0020.

Last Updated

Jun. 8, 2021

Rule 582-020-0020’s source at or​.us