ORS 741.540
Complaints and investigations confidential; permitted disclosures


(1)

A complaint made to the Department of Consumer and Business Services with respect to any prospective or certified qualified health plan, and the record thereof, shall be confidential and may not be disclosed except as provided in ORS 741.510 (Confidential information) and 741.520 (Agreements with other agencies regarding sharing and use of confidential information). No such complaint, or the record thereof, shall be used by the department in any action, suit or proceeding except in the investigation or prosecution of apparent violations of ORS 741.310 (Requirements for purchase of insurance through exchange and for participation of insurers in exchange) or other law.

(2)

Data gathered pursuant to an investigation of a complaint by the department shall be confidential, may not be disclosed except as provided in ORS 741.510 (Confidential information) and 741.520 (Agreements with other agencies regarding sharing and use of confidential information) and may not be used in any action, suit or proceeding except in the investigation or prosecution of apparent violations of ORS 741.310 (Requirements for purchase of insurance through exchange and for participation of insurers in exchange) or other law.

(3)

Notwithstanding subsections (1) and (2) of this section, the department shall establish a method for making available to the public an annual statistical report containing the number, percentage, type and disposition of complaints received by the department against each health plan that is certified or that has been certified as a qualified health plan by the department. [2011 c.415 §23; 2015 c.3 §33]

Source
Last accessed
May. 15, 2020