OAR 410-120-1600
Provider Appeals — Contested Case Hearings


A contested case procedure is a hearing that is conducted by the Office of Administrative Hearings where a contested case is appropriate and consistent with the provider appeal rules OAR 410-120-1560 (Provider Appeals). If the request for contested case hearing was timely filed but should have been filed as a claim redetermination or administrative review, or client appeal, Division will refer the request to the proper appeal procedure and notify the Provider, provider applicant, CCO or PHP provider.


Contested case hearings are conducted in accordance with the Attorney General’s model rules at OAR 137-003-0501 (Rules for Office of Administrative Hearings) to 137-003-0700 (Stay Proceeding and Order).


The party to a provider contested case hearing is the provider, provider applicant, CCO or PHP provider who requested the appeal. In the event that Division determines that a CCO or PHP provider is entitled to a Contested Case Hearing under OAR 410-120-1560 (Provider Appeals), the CCO or PHP Provider and the CCO or PHP are parties to the hearing. A provider, CCO or PHP provider, CCO or PHP that is a corporation may be represented by any of the persons identified in ORS 410.190 (Representation of entities in contested case proceedings before department).


Informal conference: Division may notify the provider(s) provider applicant, CCO or PHP provider (and CCO or PHP, if applicable) of the time and place of an informal conference, without the presence of the Administrative Law Judge (ALJ). The purposes of this informal conference are:


To provide an opportunity to settle the matter;


To make sure the parties and the Authority understand the specific reason for the action of the hearing request;


To give the parties and the Authority an opportunity to review the information which is the basis for action;


To give the parties and the Authority the chance to correct any misunderstanding of the facts; and


The provider, provider applicant, CCO or PHP provider (or CCO, PHP, if applicable) may, at any time prior to the hearing date, request an additional informal conference with the Division and Authority representative(s), which may be granted if the Division finds at its sole discretion, the additional informal conference will facilitate the Contested Case Hearing process or resolution of disputed issues.


Contested Case Hearing: The Administrative Law Judge (ALJ) will conduct the contested case hearing using the Attorney General’s Model Rules at OAR 137-003-0501 (Rules for Office of Administrative Hearings) to 137-003-0700 (Stay Proceeding and Order).


The burden of presenting evidence to support a provider appeal is on the provider, provider applicant, CCO or PHP provider that requested the appeal. Consistent with OAR 410-120-1360 (Requirements for Financial, Clinical and Other Records), payment on a claim will only be made for services that are adequately documented and billed in accordance with OAR 410-120-1280 (Billing) and all applicable administrative rules related to covered services for the Client’s benefit package and establishing the conditions under which services, supplies or items are covered, such as the Prioritized List, medical appropriateness and other applicable standards.


Subject to Division approval under OAR 137-003-0525 (Scheduling Hearings), the ALJ will determine the location of the Contested Case Hearings.


Proposed and Final Orders: The ALJ is authorized to serve a proposed order on all parties and the Division unless prior to the hearing, the Division notifies the ALJ that a final order may be served by the ALJ.


If the ALJ issues a proposed order, and the proposed order is adverse to a party, the party may file written exceptions to the proposed order to be considered by the Division, or the ALJ when the ALJ is authorized to issue the final order. The exceptions must be in writing and received by the Division, or the ALJ when the ALJ is authorized to issue the final order, not later than 10 calendar days after the date of the proposed order is issued by the ALJ. No additional evidence may be submitted without prior approval of Division.


The proposed order issued by the ALJ will become a final order if no exceptions are filed within the time specified in subsection (a) of this rule, unless the Division notifies the parties and the ALJ that Division will issue the final order. After receiving the exceptions or argument, if any, the Division may adopt the proposed order as the final order or may prepare a new order. Prior to issuing the final order, Division may issue an amended proposed order.


Procedures applicable to default orders for withdrawal of a hearing request, failure to timely request a hearing, failure to appear at a hearing, or other default, are governed by the Attorney General’s Model Rules, OAR 137-003-0670 (Default in Cases Involving a Notice of Proposed Action that Does Not Become Final Without a Hearing or Default)137-003-0672 (Default in Cases Involving an Agency Order that May Become Final Without a Request for Hearing).


The final order is effective immediately upon being signed or as otherwise provided in the order.


All Contested Case Hearing decisions are subject to the procedures established in OAR 137-003-675 to 137-003-0700 (Stay Proceeding and Order) and to judicial review under ORS 183.482 (Jurisdiction for review of contested cases) in the Court of Appeals.

Source: Rule 410-120-1600 — Provider Appeals — Contested Case Hearings, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=410-120-1600.

Acronyms and Definitions
OHP Standard Benefit Package
Medical Eligibility Standards
Effect of COVID-19 Emergency Authorities on Administrative Rules
Administration of Division of Medical Assistance Programs, Regulation and Rule Precedence
Children’s Health Insurance Program
Public Entity
Applications for Medical Assistance at Provider locations
Managed Care Entity
Verification of Eligibility and Coverage
Medical Assistance Benefits and Provider Rules
Medical Assistance Benefits: Out-of-State Services
Medically Needy Benefit Program
SB 5548 Population
Excluded Services and Limitations
Medical Assistance Benefit Packages and Delivery System
Provider Enrollment
Recoupment and Data Sharing with Third-Party Insurers
Non-Participating Provider
Timely Submission of Claims
Authorization of Payment
Requirements for Financial, Clinical and Other Records
Compliance with Federal and State Statutes
Compliance with Public Meetings Law
Premium Sponsorships
Program Integrity
Provider and Contractor Audits
Recovery of Overpayments to Providers — Recoupments and Refunds
Provider Sanctions
Type and Conditions of Sanction
Fraud and Abuse
Provider Appeals
Claim Re-Determinations
Provider Appeals — Administrative Review
Provider Appeals — Contested Case Hearings
Client’s Rights and Responsibilities
Contested Case Hearing Procedures
Denial, Reduction, or Termination of Services
Client Premium Payments
Agency Hearing Representatives
Contracted Services
Institutional Reimbursement Changes
Interest Payments on Overdue Claims
Payment of Private Insurance Premiums
Requests for Information and Public Records
Last Updated

Jun. 8, 2021

Rule 410-120-1600’s source at or​.us