Oregon Department of Human Services, Aging and People with Disabilities and Developmental Disabilities

Rule Rule 411-360-0220
Complaints


(1)

The Department furnishes each AFH-DD with a Complaint Notice. The Complaint Notice must be posted in a conspicuous location in the AFH-DD, stating the telephone number of the Department and the CDDP, and the procedure for making complaints.

(2)

Any person who believes these rules have been violated may file a complaint with the Department or CDDP.

(3)

The Department investigates any complaint regarding the AFH-DD.

(4)

Copies of all AFH-DD complaints are maintained by the Department. All complaints and action taken on the complaint, indexed by the name of the provider, must:

(a)

Be placed into the public file at the Department. (Information regarding the investigation of the complaint may not be filed in the public file until the investigation has been completed);

(b)

Protect the privacy of the complainant and the individual; and

(c)

Treat the names of the witnesses as confidential information.

(5)

Providers who receive substantiated complaints pertaining to the health, safety, or welfare of individuals may have their AFH-DD licenses suspended, revoked, or not renewed, or may have conditions placed on the AFH-DD license.

(6)

The provider, resident manager, or caregiver must not retaliate in any way against any individual after a complaint has been filed with the Department. Retaliation may include but is not limited to:

(a)

Increasing charges;

(b)

Decreasing care or services, rights, or privileges;

(c)

Threatening to increase charges or decrease care or services, rights, or privileges;

(d)

Taking or threatening to take any action to coerce or compel the individual to leave the AFH-DD; or

(e)

Abusing, harassing, or threatening to harass or abuse an individual in any manner.

(7)

A complainant, witness, or caregiver of an AFH-DD must not be subject to retaliation by a provider or resident manager for making a report, being interviewed about a complaint, or being a witness. Retaliation may include but is not limited to caregiver dismissal or harassment or restriction of access to either the AFH-DD or an individual.

(8)

Any person has the right to inspect and receive a photocopy of the public complaint files, including protective services files, maintained by the Department upon request subject to the Department’s procedures, ORS 192.410 through 192.505, and photocopy charges for public record requests subject to federal and state confidentiality laws.
Source

Last accessed
Jun. 8, 2021