Oregon Department of Consumer and Business Services, Insurance Regulation

Rule Rule 836-080-0080
Definition, Claims Handling Services; Claims Procedures and Information


As used in ORS 743.911 and 743.913:


“Clean claim” means a claim under a health benefit plan that has no defect, impropriety, lack of any required substantiating documentation or particular circumstance requiring special treatment that prevents timely payment.


“Clean claim does not mean a claim pended under 45 CFR 156.270 (Discharge of defendant upon finding the defendant not guilty)(d)(1).


For purposes of ORS 743.911 and 743.913, an insurer is considered to have received a claim when the claim is received by the insurer itself or when the claim is received by a representative of the insurer that performs claims handling on the sole behalf of the insurer, whichever receipt date is earlier. A representative may include but is not limited to a third party administrator, a claims service or a pricing service.


For the purpose of communicating the information necessary for claim form completion as required by ORS 743.911(3), an insurer must include any specific description of standard supporting documentation, information and data routinely required to be submitted with a claim form. Compliance with the standard transaction requirements established under the federal Health Insurance Portability and Accountability Act at 45 CFR parts 160 and 162 or OAR 836-100-0105 (Definitions) and 836-100-0110 (Adoption of Standards) constitutes compliance with this section.

Last accessed
Jun. 8, 2021