OAR 860-034-0040
Information for Utility Customers and Applicants

(1)

Each small telecommunications utility shall, upon request, furnish each customer and applicant with such information as is reasonable to permit them to secure efficient service.

(2)

Each small telecommunications utility shall keep on file and open for public inspection at its offices, complete rate schedules, contract forms, rules and regulations of the utility, and a copy of the Commission’s rules and regulations.

(3)

Each small telecommunications utility shall supply, upon request, a copy of the tariffs applicable to the type or types of service furnished to the customer by the utility.

(4)

Upon application for new service, or upon subsequent request, the small telecommunications utility shall assist the customer or applicant in selecting the most advantageous rate to meet individual service requirements. The customer or applicant shall be responsible for making the final selection of a rate schedule.

(5)

When service is initiated and not less than once each year thereafter, every small telecommunications utility shall give its residential customers a written summary of their rights and responsibilities. If service is initiated without a personal visit between the small telecommunications utility and the customer, the utility shall mail the summary to the customer no later than when the first bill statement is mailed. A small telecommunications utility satisfies the annual notification requirement by prominent publication of the information in a telephone directory distributed to its customers annually. The summary shall include the text of a summary prepared by the Commission’s Consumer Services Division or prepared by the small telecommunications utility and approved by the Commission that describes:

(a)

The customer’s option to designate a third party to receive bills and notices and the availability of notices in languages other than English;

(b)

Applicable financial assistance programs, such as the Oregon Telephone Assistance Program and Link-Up America;

(c)

The availability of medical certificates;

(d)

Special payment options. Late-payment charges, if any, shall be explained, along with the availability of any preferred billing date option;

(e)

Procedures for conflict resolution, including how to register a dispute with the small telecommunications utility and with the Commission and the toll-free number of the Commission’s Consumer Services Division;

(f)

Listings of consumer organizations that participate in Commission proceedings, including addresses and telephone numbers, may be requested from the Commission’s Consumer Services Division; and

(g)

The Commission’s telephone solicitation rules.

(6)

When service is initiated, the small telecommunications utility shall inquire whether the customer would like to receive notices in a language other than English and will inform the customer of the type of notices and translations currently available. If the language chosen is not available, the small telecommunications utility will tell the customer the translated version does not yet exist, but that the customer’s interest will be recorded for the Commission. Each small telecommunications utility shall retain a record of the number of requests for notices and summaries in non-English languages in a format that can be forwarded to the Commission immediately upon request. The reports shall specify the number of requests for each language.

(7)

Notices approved by the Commission shall be posted in a conspicuous place in each small telecommunications utility office where credit matters are transacted, setting forth the rights and responsibilities of customers under these rules. The notices shall be printed in large boldface type and shall be written in language that is easy to understand.

Source: Rule 860-034-0040 — Information for Utility Customers and Applicants, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-034-0040.

860–034–0010
Scope of the Rules 860–034–0015
Through Service 860–034–0020
Definitions for OAR 860-034-0030 through 860-034-0290 860–034–0030
Applications for Service from a Small Telecommunications Utility 860–034–0040
Information for Utility Customers and Applicants 860–034–0050
Multilingual Notices 860–034–0060
Dispute Resolution 860–034–0070
Designation of Third Party to Receive Notices 860–034–0080
Restrictions on Entering a Customer Residence 860–034–0090
Interruption of Utility Service 860–034–0095
Annual Fees Payable to the Commission by a Small Telecommunications Utility 860–034–0097
Estimated Annual Fees Payable to the Commission 860–034–0100
Temporary Utility Service 860–034–0110
Due and Payable Period 860–034–0120
Late-Payment Charge 860–034–0130
Adjustment of Utility Bills 860–034–0140
Establishing Credit for Residential Utility Service 860–034–0150
Payment Arrangements for Deposit and Installation Charges for Residential Utility Service 860–034–0160
Interest on Deposits for Residential and Nonresidential Utility Service 860–034–0170
Refund of Deposits for Residential and Nonresidential Utility Service 860–034–0180
Grounds for Disconnecting Utility Service 860–034–0190
Voluntary Disconnection of Utility Service 860–034–0200
Emergency Disconnection of Utility Service 860–034–0210
Disconnection of Utility Service on Weekends and Holidays 860–034–0220
Accounts Not Related to Residential Utility Service 860–034–0230
Reconnection Fee for Utility Service 860–034–0240
Transfer Billings 860–034–0250
Refusal of Utility Service 860–034–0260
Disconnection Procedures for Commercial and Residential Utility Customers 860–034–0270
Emergency Medical Certificate for Residential Utility Service 860–034–0275
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk 860–034–0276
Time Payment Agreements for Small Telecommunications Utilities 860–034–0280
Telephone Solicitation Notices by Small Telecommunications Utilities 860–034–0290
Customer Notification and Information Delivery Services for Small Telecommunications Utilities 860–034–0300
Tariffs of Small Telecommunications Utilities 860–034–0310
Announcement of Rate Increases by Small Telecommunications Utilities 860–034–0320
Notice to Interested Persons of Tariffs Filed Under ORS 759.175 by Small Telecommunications Utilities 860–034–0325
Requests to Abandon, Exempt from Regulation, or Price-List Regulated Telecommunications Services 860–034–0330
Relating to City Privilege Taxes, Fees, and Other Assessments Imposed Upon a Small Telecommunications Utility or Type 2 Cooperative 860–034–0340
Relating to Local Government Fees, Taxes, and Other Assessments Imposed Upon a Small Telecommunications Utility or Type 2 Cooperative 860–034–0350
Forced Conversion of Communication Facilities for Small Telecommunications Utilities and Type 2 Cooperatives 860–034–0380
Maintenance of Plant and Equipment by Small Telecommunications Utilities 860–034–0390
Retail Telecommunications Service Standards for Small Telecommunications Utilities 860–034–0392
Accounting for Directors’ Fees by Small Telecommunications Utilities 860–034–0393
Uniform System of Accounts for Small Telecommunications Utilities 860–034–0394
Allocation of Costs by Small Telecommunications Utilities 860–034–0395
Annual Report Requirements for Small Telecommunications Utilities 860–034–0396
Reporting of Affiliated Transactions by Small Telecommunications Utilities 860–034–0397
Use of Deferred Accounting by Small Telecommunications Utilities 860–034–0400
Maps and Records of Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0420
Location of Underground Facilities 860–034–0430
Construction, Safety, and Reporting Standards for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0440
Applicability and Formal Requirements for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0450
Applications for Approval of Contracts to Avoid or Eliminate Duplicate Utility Service for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0460
Applications for Approval of Amendments to Contracts to Avoid or Eliminate Duplicate Utility Service for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0470
Applications for Allocation of Exclusively Served Territory by Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0480
Applications for Allocation of Unserved Territory for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0490
Applications to Transfer Rights to Allocated Territory for Small Telecommunications Utilities and Telecommunications Cooperatives 860–034–0495
Application by an Unserved Person for Service from a Small Telecommunications Utility 860–034–0505
Attachments to Poles and Conduits Owned by Public, Telecommunications, and Consumer-Owned Utilities 860–034–0580
Preservation and Destruction of Records for Small Telecommunications Utilities and Type 2 Cooperatives 860–034–0600
Definitions for Depreciation Guidelines for Small Telecommunications Utilities and Type 2 Cooperatives 860–034–0610
Revision of Depreciation Guidelines 860–034–0620
Filing Deadlines for a Request for an Exception by a Small Telecommunications Utility or Type 2 Cooperatives 860–034–0630
Information to be Included With a Request for an Exception Filed Under OAR 860-034-0620 860–034–0640
Review by Staff of a Request for an Exception Filed Under OAR 860-034-0620 860–034–0650
Petition to Open Depreciation Docket 860–034–0660
Review Procedure and Schedule for a Request for an Exception Filed Under OAR 860-034-0650 860–034–0670
Extension of Time for a Request for an Exception 860–034–0710
Extension of Time for a Request for an Exception Filed Under OAR 860-034-0650 860–034–0720
Announcement of Rate Increases for Joint Rates or Rates Charged for Through Services by Type 2 Cooperatives 860–034–0725
Telephone Solicitation Notices by Telecommunications Cooperatives 860–034–0730
Uniform System of Accounts for Type 2 Cooperatives 860–034–0740
Allocation of Costs by Type 2 Cooperatives 860–034–0750
Annual Report Requirements for Type 2 Cooperatives
Last Updated

Jun. 8, 2021

Rule 860-034-0040’s source at or​.us