OAR 860-034-0290
Customer Notification and Information Delivery Services for Small Telecommunications Utilities


(1)

As used in this rule:

(a)

“Information provider” means any person, company, or corporation that operates an information delivery service on a pay-per-call basis;

(b)

“Information delivery service” means any telephone-recorded messages, interactive programs, or other information services that are provided for a charge to a caller through an exclusive telephone number prefix or service access code. When a preexisting written contract exists between the customer and the information provider, this definition does not apply.

(2)

A small telecommunications utility providing billing services for information providers shall inform customers:

(a)

Of the availability of blocking for information delivery services if and when it is technically available;

(b)

That a customer’s local and long distance service shall not be suspended or terminated for nonpayment of information deliver service charges;

(c)

That any customer who suffers damage from a violation of ORS 646.608 (Additional unlawful business, trade practices), 646.639 (Unlawful collection practices), and 759.700 (Definitions for ORS 759.700 to 759.720) through 759.720 (Action against information provider for failure to comply with law) by an information provider has a cause of action against such information provider and a court may award the greater of three times the actual damages or $500, order an injunction or restitution and award attorney fees and court costs to a prevailing plaintiff;

(d)

That when an information provider has failed to comply with any provision of ORS 646.608 (Additional unlawful business, trade practices), 646.639 (Unlawful collection practices), and 759.700 (Definitions for ORS 759.700 to 759.720) through 759.720 (Action against information provider for failure to comply with law) any obligation by a customer that may have arisen from dialing a pay-per-call telephone number is void and unenforceable;

(e)

That any obligation that may have arisen from the dialing of a pay-per-call telephone number by an unemancipated child under 18 years of age; or

(f)

For a person whose physician substantiates the following conditions, the obligation is void and unenforceable:

(A)

The person has a mental or emotional disorder generally recognized in the medical or psychological community that makes the person incapable of rational judgments and comprehending the consequences of the persons’ action; and

(B)

The disorder was diagnosed before the obligation was incurred; and

(g)

Upon written notification to the information provider or the billing agent for the information provider that a bill for information delivery services is void and unenforceable under subsections (2)(d), (2)(e), or (2)(f) of this rule, no further billing or collection activities shall be undertaken in regard to that obligation.

(3)

The notice shall include text prepared by the Commission’s Consumer Services Division or prepared by the small telecommunications utility and approved by the Commission. The notice shall be provided in the following manner:

(a)

An annual insert in the billing statements mailed to customers or conspicuous publication of the notice in the consumer information pages of local telephone directories; and

(b)

Including the notice in the letters setting out the rights and responsibilities of customers sent to all new customers.

Source: Rule 860-034-0290 — Customer Notification and Information Delivery Services for Small Telecommunications Utilities, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-034-0290.

860–034–0010
Scope of the Rules
860–034–0015
Through Service
860–034–0020
Definitions for OAR 860-034-0030 through 860-034-0290
860–034–0030
Applications for Service from a Small Telecommunications Utility
860–034–0040
Information for Utility Customers and Applicants
860–034–0050
Multilingual Notices
860–034–0060
Dispute Resolution
860–034–0070
Designation of Third Party to Receive Notices
860–034–0080
Restrictions on Entering a Customer Residence
860–034–0090
Interruption of Utility Service
860–034–0095
Annual Fees Payable to the Commission by a Small Telecommunications Utility
860–034–0097
Estimated Annual Fees Payable to the Commission
860–034–0100
Temporary Utility Service
860–034–0110
Due and Payable Period
860–034–0120
Late-Payment Charge
860–034–0130
Adjustment of Utility Bills
860–034–0140
Establishing Credit for Residential Utility Service
860–034–0150
Payment Arrangements for Deposit and Installation Charges for Residential Utility Service
860–034–0160
Interest on Deposits for Residential and Nonresidential Utility Service
860–034–0170
Refund of Deposits for Residential and Nonresidential Utility Service
860–034–0180
Grounds for Disconnecting Utility Service
860–034–0190
Voluntary Disconnection of Utility Service
860–034–0200
Emergency Disconnection of Utility Service
860–034–0210
Disconnection of Utility Service on Weekends and Holidays
860–034–0220
Accounts Not Related to Residential Utility Service
860–034–0230
Reconnection Fee for Utility Service
860–034–0240
Transfer Billings
860–034–0250
Refusal of Utility Service
860–034–0260
Disconnection Procedures for Commercial and Residential Utility Customers
860–034–0270
Emergency Medical Certificate for Residential Utility Service
860–034–0275
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860–034–0276
Time Payment Agreements for Small Telecommunications Utilities
860–034–0280
Telephone Solicitation Notices by Small Telecommunications Utilities
860–034–0290
Customer Notification and Information Delivery Services for Small Telecommunications Utilities
860–034–0300
Tariffs of Small Telecommunications Utilities
860–034–0310
Announcement of Rate Increases by Small Telecommunications Utilities
860–034–0320
Notice to Interested Persons of Tariffs Filed Under ORS 759.175 by Small Telecommunications Utilities
860–034–0325
Requests to Abandon, Exempt from Regulation, or Price-List Regulated Telecommunications Services
860–034–0330
Relating to City Privilege Taxes, Fees, and Other Assessments Imposed Upon a Small Telecommunications Utility or Type 2 Cooperative
860–034–0340
Relating to Local Government Fees, Taxes, and Other Assessments Imposed Upon a Small Telecommunications Utility or Type 2 Cooperative
860–034–0350
Forced Conversion of Communication Facilities for Small Telecommunications Utilities and Type 2 Cooperatives
860–034–0380
Maintenance of Plant and Equipment by Small Telecommunications Utilities
860–034–0390
Retail Telecommunications Service Standards for Small Telecommunications Utilities
860–034–0392
Accounting for Directors’ Fees by Small Telecommunications Utilities
860–034–0393
Uniform System of Accounts for Small Telecommunications Utilities
860–034–0394
Allocation of Costs by Small Telecommunications Utilities
860–034–0395
Annual Report Requirements for Small Telecommunications Utilities
860–034–0396
Reporting of Affiliated Transactions by Small Telecommunications Utilities
860–034–0397
Use of Deferred Accounting by Small Telecommunications Utilities
860–034–0400
Maps and Records of Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0420
Location of Underground Facilities
860–034–0430
Construction, Safety, and Reporting Standards for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0440
Applicability and Formal Requirements for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0450
Applications for Approval of Contracts to Avoid or Eliminate Duplicate Utility Service for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0460
Applications for Approval of Amendments to Contracts to Avoid or Eliminate Duplicate Utility Service for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0470
Applications for Allocation of Exclusively Served Territory by Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0480
Applications for Allocation of Unserved Territory for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0490
Applications to Transfer Rights to Allocated Territory for Small Telecommunications Utilities and Telecommunications Cooperatives
860–034–0495
Application by an Unserved Person for Service from a Small Telecommunications Utility
860–034–0505
Attachments to Poles and Conduits Owned by Public, Telecommunications, and Consumer-Owned Utilities
860–034–0580
Preservation and Destruction of Records for Small Telecommunications Utilities and Type 2 Cooperatives
860–034–0600
Definitions for Depreciation Guidelines for Small Telecommunications Utilities and Type 2 Cooperatives
860–034–0610
Revision of Depreciation Guidelines
860–034–0620
Filing Deadlines for a Request for an Exception by a Small Telecommunications Utility or Type 2 Cooperatives
860–034–0630
Information to be Included With a Request for an Exception Filed Under OAR 860-034-0620
860–034–0640
Review by Staff of a Request for an Exception Filed Under OAR 860-034-0620
860–034–0650
Petition to Open Depreciation Docket
860–034–0660
Review Procedure and Schedule for a Request for an Exception Filed Under OAR 860-034-0650
860–034–0670
Extension of Time for a Request for an Exception
860–034–0710
Extension of Time for a Request for an Exception Filed Under OAR 860-034-0650
860–034–0720
Announcement of Rate Increases for Joint Rates or Rates Charged for Through Services by Type 2 Cooperatives
860–034–0725
Telephone Solicitation Notices by Telecommunications Cooperatives
860–034–0730
Uniform System of Accounts for Type 2 Cooperatives
860–034–0740
Allocation of Costs by Type 2 Cooperatives
860–034–0750
Annual Report Requirements for Type 2 Cooperatives
Last Updated

Jun. 8, 2021

Rule 860-034-0290’s source at or​.us