Oregon Department of Human Services, Aging and People with Disabilities and Developmental Disabilities

Rule Rule 411-320-0175
Individual Complaints, Notification of Planned Action, and Hearings


(1)

INDIVIDUAL COMPLAINTS.

(a)

The CDDP must have and implement written policies and procedures for individual complaints in accordance with OAR 411-318-0015 (Complaints).

(b)

Complaints by or on behalf of individuals must be addressed in accordance with OAR 411-318-0015 (Complaints).

(c)

Upon entry into case management and request and annually thereafter, the policy and procedures for complaints must be explained and provided to an individual and the legal or designated representative of the individual (as applicable).

(2)

NOTIFICATION OF PLANNED ACTION. In the event that a developmental disability service is denied, reduced, suspended, or terminated, a written advance Notification of Planned Action (form SDS 0947) must be provided as described in OAR 411-318-0020 (Notification of Planned Action).

(3)

HEARINGS.

(a)

Hearings must be addressed in accordance with ORS chapter 183 and OAR 411-318-0025 (Contested Case Hearings for Reductions, Suspensions, Terminations, or Denials).

(b)

An individual may request a hearing as provided in ORS chapter 183 and OAR 411-318-0025 (Contested Case Hearings for Reductions, Suspensions, Terminations, or Denials) for a denial, reduction, suspension, or termination of a developmental disability service or OAR 411-318-0030 (Contested Case Hearings for Provider Notices of Involuntary Reductions, Transfers, or Exits) for an involuntary reduction, transfer, or exit.

(c)

Upon entry into case management and request and annually thereafter, a notice of hearing rights and the policy and procedures for hearings must be explained and provided to an individual and the legal or designated representative of the individual (as applicable).
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Last accessed
Jun. 8, 2021