Complaints Against an Approved Provider
(1)A person may file a complaint against an approved provider with the Secretary of State. A complaint shall be submitted on the standard form provided by the Secretary of State, signed and dated by the person filing the complaint. A complaint that does not comply with the requirements of this section shall not be filed, responded to or acted upon by the Secretary of State.
(2)The Secretary of State may commence an investigation of an approved provider as a result of information received from any source.
(3)Complaint forms received by the Secretary of State are not exempt from disclosure under Public Records Law, and shall be available to the approved provider and others in conformity with ORS 192.410 to 192.505.
(4)An investigation of the Secretary of State under sections (1) and (2) of this section may include:
(a)An initial request for information from the accused provider;
(b)A copy of the complaint forwarded to the accused; and
(c)A request for supporting documentation and other sources of information.
(5)A provider, upon request by the Secretary of State, shall provide accurate, true and complete copies of the requested information.
(6)Upon a finding by the Secretary of State, copies of the finding shall be mailed to the complainant and the accused.
(7)Failure of an approved provider to comply with Secretary of State investigation directives shall result in revocation of the Certificate of Approval, subject to the provisions of ORS 183.413 (Notice to parties before hearing of rights and procedure) to 183.470 (Orders in contested cases).
Rule 160-100-1105 — Complaints Against an Approved Provider,