Client Rights with Regards to a Secure Transport Provider
(1)A secure transport provider shall maintain written policies and procedures with regard to client rights. The policies and procedures must assure that a client has the right to be treated with consideration, respect, and full recognition of human dignity and individuality. These rights are in addition to any other rights provided for in law.
(2)The client care policies and procedures must include but are not limited to:
(a)Considerate and respectful care;
(b)Reasonable privacy concerning a client’s transportation and care;
(c)Confidentiality of all communications and records relating to client transportation and care except to the extent otherwise required by law;
(d)An environment in the secure transport that is free from recognized hazards.
(3)A secure transport provider shall keep a record of any formal complaint or report of misconduct made against an employee. The record must contain a copy of the complaint or report or a detailed written summary of the allegation. A provider shall investigate the accuracy of the complaint, report, or allegation and shall include a summary of the investigation and resulting action taken, if any, in the record. These records must be included in the driver’s file with a copy provided to the Division.
(4)A secure transport provider shall report any client abuse in accordance with OAR 943-045-0250 (Purpose) through 943-045-0370 (County Multidisciplinary Teams).
(5)A secure transport provider shall obtain criminal offender information on all employees who are Transporting a Person in Custody or on Diversion in accordance with OAR 943-007.
Rule 309-033-0435 — Client Rights with Regards to a Secure Transport Provider,