Oregon Department of Human Services, Self-Sufficiency Programs

Rule Rule 461-165-0080
Method for Delivery of Benefits


Benefits are delivered several ways, depending on the program and client situation. Send all mailed benefits to the client’s residential address. A rural route box number is acceptable as a residential address.


Make either of the following exceptions on a case-by-case basis if directions to the home are included in the case record:


A post office box number can be used if any of the following is true:


There is no mail service to the client’s home.


The client lives in a nonstandard living arrangement.


There have been verified cases of benefits being stolen from home mailboxes in the client’s neighborhood.


Use General Delivery only if it is the client’s sole means of mail receipt.


Give immediate-issue benefits to the client in the branch office or check-cashing facility if benefits cannot otherwise be issued within the program requirement for immediate need.


For OSIPM-ICP, benefits are issued only by direct deposit into a bank account designated by client.

Last accessed
Jun. 8, 2021