OAR 860-036-1270
Refusal of Water Utility Service
(1)
A water utility must refuse to provide service if:(a)
The applicant’s facilities do not comply with the codes, rules, or regulations of the appropriate governing authorities or the best practices governing safe and adequate water service, or with the reasonable rules and regulations of the water utility;(b)
The water utility does not have adequate facilities, resources, or capacity to provide the requested service without impairing service to other customers; or(c)
The water utility is prohibited by law from providing the service.(2)
If a water utility refuses to provide service under section (1) of this rule, the water utility must provide the applicant with written notice of the refusal within seven calendar days of the request for service. The notice must:(a)
Provide the information required by OAR 860-036-1100 (Information for Applicants and Customers)(2);(b)
Explain the specific reasons for refusing water service;(c)
Inform the applicant of the right to request details upon which the water utility’s decision was based; and(d)
Inform the applicant of the right to dispute the refusal by contacting the Consumer Services Section at the contact information provided in OAR 860-001-0020 (Hours of Operation, Location, and Contact Information)(2).(3)
Except as provided in section (4) of this rule, a water utility may refuse to provide service if:(a)
The applicant has amounts owing under a tariff or statement of rates; or(b)
The applicant for residential service has a roommate with amounts owing under a tariff or statement of rates, and the applicant lived with the roommate at the time the amounts owing were incurred.(4)
If the applicant for residential service was a former residential customer with amounts owing and was involuntarily disconnected for non-payment and applies for service within 20 calendar days of the disconnection, the water utility must provide service upon receipt of one-half of the amount owed with the remainder due within 30 calendar days.(a)
If the former customer fails to pay the remaining amounts within 30 calendar days, the utility may disconnect service after issuing a 7-calendar day disconnection notice in accordance with OAR 860-036-1510 (Required Notices for Involuntary Disconnection)(4).(b)
If service is disconnected, the utility may refuse to restore service until it receives full payment of all amounts owing, including reconnection charges allowed under OAR 860-036-1580 (Disconnection, Reconnection, and Field Visit Charges).
Source:
Rule 860-036-1270 — Refusal of Water Utility Service, https://secure.sos.state.or.us/oard/view.action?ruleNumber=860-036-1270.