OAR 860-036-1670
Water Use Restrictions
(1)
In times of water shortages, a water utility may restrict water usage after providing written notice to its customers and the Consumer Services Section. In addition, the notice must be posted in the water utility’s office and on its website, if available. The notification must state the reason and nature of the restrictions, the date restrictions will become effective, the estimated date the restrictions end, and that failure to comply with the restrictions is grounds for disconnection.(2)
The Commission may investigate the water utility’s water restriction plan and change it as the Commission deems necessary.(3)
During times of water shortage, the water utility must equitably apportion its available water supply among its customers with regard to public health and safety.(4)
If a customer fails to comply with the water restrictions after receiving written notification, the water utility must provide a separate written warning letter to the customer including:(a)
The date;(b)
The information required by OAR 860-036-1100 (Information for Applicants and Customers)(2);(c)
The customer’s name, account number, mailing address, service address if different;(d)
The water use restrictions and statement of how the customer is violating those restrictions;(e)
A statement that the customer’s water service is subject to disconnection on or after a specific date;(f)
A warning to the customer that failure to immediately comply with the restrictions may result in disconnection of service; and(g)
A statement that the customer may dispute disconnection by contacting the Consumer Services Section. The notice must include the Consumer Services Section’s contact information provided in OAR 860-001-0020 (Hours of Operation, Location, and Contact Information)(2);(5)
If a customer fails to comply with the water restrictions after receiving written notification and the warning letter under section (4) of this rule, the water utility must consult with the Consumer Services Section, at the contact information provided in OAR 860-001-0020 (Hours of Operation, Location, and Contact Information)(2), to determine if disconnection is appropriate.
Source:
Rule 860-036-1670 — Water Use Restrictions, https://secure.sos.state.or.us/oard/view.action?ruleNumber=860-036-1670
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