OAR 860-036-1640
Scheduled Interruptions of Service
(1)
A water utility may schedule water service interruptions for maintenance and repairs. A water utility must schedule service interruptions to reasonably minimize customer inconvenience.(2)
A water utility must provide advance written notice to all customers affected by any scheduled service interruption. In addition, the notice must be posted in the utility’s office and on its website, if available. The notice must include:(a)
The information required by OAR 860-036-1100 (Information for Applicants and Customers)(2);(b)
The date, time, and estimated duration of the scheduled interruption;(c)
The purpose of the interruption;(d)
A statement cautioning customers to avoid using water during service interruptions to prevent debris in the customers’ service lines; and(e)
The contact information for the Consumer Services Section provided in OAR 860 001-0020(2).(3)
Notices of scheduled interruptions of service must be served by:(a)
A door hanger or personal delivery to an adult at the affected premises at least five calendar days in advance of the service interruption; or(b)
US Mail at least ten calendar days prior to the service interruption.(4)
In addition to the notice requirements in section (3), the water utility must provide an electronic notice to customers who requested to receive notices electronically.(5)
A water utility must keep a record of all scheduled service interruptions. The record must include the time, duration, and cause of the planned service interruption. The record must be retained consistent with the Commission’s Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx.
Source:
Rule 860-036-1640 — Scheduled Interruptions of Service, https://secure.sos.state.or.us/oard/view.action?ruleNumber=860-036-1640
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