OAR 333-536-0042
Complaints

(1)

Any person may make a complaint verbally or in writing to the Division regarding an allegation as to the care or services provided by an in-home care agency or violations of in-home care agency laws or regulations.

(2)

The identity of a person making a complaint will be kept confidential.

(3)

Information obtained by the Division during an investigation of a complaint or reported violation is confidential and not subject to public disclosure under ORS 192.410 through 192.505.

(4)

Upon conclusion of an investigation, the Division may publicly release a report of its findings but may not include information in the report that could be used to identify the complainant or any client of an in-home care agency. The Division may use any information obtained during an investigation in an administrative or judicial proceeding concerning the licensing of an in-home care agency.

(5)

An employee with knowledge of a violation of law or rules of the Division shall use the reporting procedures established by an in-home care agency before notifying the Division or other state agency of the inappropriate care or violation, unless the employee:

(a)

Believes a client’s health or safety is in immediate jeopardy; or

(b)

Files a complaint in accordance with section (1) of this rule.

(6)

If a complaint involves an allegation of criminal conduct or an allegation that is within the jurisdiction of another local, state, or federal agency, the Division shall refer the matter to that agency.

Source: Rule 333-536-0042 — Complaints, https://secure.sos.state.or.us/oard/view.action?ruleNumber=333-536-0042.

333–536–0000
Purpose 333–536–0005
Definitions 333–536–0007
Classification 333–536–0010
Application for Licensure 333–536–0015
Review of License Application 333–536–0021
Approval of License Application 333–536–0023
Denial of License Application 333–536–0025
Expiration and Renewal of License 333–536–0033
Denial, Suspension or Revocation of License 333–536–0035
Return of Agency License 333–536–0041
Surveys 333–536–0042
Complaints 333–536–0043
Investigations 333–536–0045
Services Provided 333–536–0050
Organization, Administration, and Personnel 333–536–0055
Disclosure, Screening, and Acceptance of Clients 333–536–0060
Clients’ Rights 333–536–0065
Service Plan 333–536–0070
Caregiver Qualifications and Requirements 333–536–0075
Medication Services 333–536–0080
Nursing Services 333–536–0085
Client Records 333–536–0090
Quality Improvement 333–536–0093
Criminal Records Checks 333–536–0095
Waivers 333–536–0105
Operating Without a License 333–536–0110
Violations 333–536–0117
Informal Enforcement 333–536–0120
Formal Enforcement 333–536–0125
Civil Penalties

Last Updated

Jun. 8, 2021

Rule 333-536-0042’s source at or.us

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Location: https://oregon.public.law/rules/oar_333-536-0042

Original Source: Rule 333-536-0042 — Complaints, https://secure.sos.state.or.us/oard/view.action?ruleNumber=333-536-0042 (last accessed Jun. 8, 2021).