The Office of Children’s Advocate shall be accessible to the public through the state toll-free telephone line maintained pursuant to ORS 417.805 (Toll-free child abuse hotline) and through other electronic and written forms of communication. The office shall:
Disseminate information and educate the public about the detection and prevention of child abuse and about the prosecution of persons accused of child abuse;
Provide technical assistance in the development and implementation of state and local programs that relate to child abuse;
In cooperation with the department, objectively review the department’s systems for handling child abuse cases; and
Analyze data collected by the office to discern general patterns and trends, chronic problems and other systemic difficulties in the detection, reporting, investigation, prosecution and resolution of cases of child abuse.
In addition to the duties required under subsection (1) of this section, the office shall:
Review any complaint regarding the department’s involvement in a specific child abuse case, unless the office determines there is an adequate remedy for the complaint;
Make any appropriate referrals of the complaint or complainant at the time the office receives the complaint or during the office’s review process;
Inform the complainant of the referral of the complaint or any other action taken by the office on the complaint;
Inform the department of the office’s intention to review the department’s action, unless the office determines that advance notice will unduly hinder the review; and
Conduct a review of the department’s action when appropriate, and inform the department of the results of the review, including any recommendation the Children’s Advocate believes would resolve any case or any systemic issues identified in the review.