Utility Regulation Generally

ORS 757.760
Requirements for notice of termination of service

  • payment schedules
  • rules

The Public Utility Commission shall establish rules to require each electric and natural gas utility to:


Give written or personal notice of a proposed termination of residential service in a manner reasonably calculated to reach the residential consumer within a reasonable period of time before the proposed date of termination;


Accept reasonable partial payment on the outstanding account and to establish a reasonable payment schedule for any indebtedness, including a deposit, that the utility claims the residential consumer owes for service at any residential address in lieu of termination of or refusal to provide service, and to inform the residential consumer of the provisions of this subsection;


Inform those residential consumers who cannot afford to pay their bills or deposits of the names and telephone numbers of the appropriate unit within the Department of Human Services or other appropriate social service agencies that can help the consumer investigate what federal, state or private aid might be available to that consumer; and


Provide that a transfer of service from one premises to another within the utility’s service area shall not be considered a discontinuation of service. [1979 c.868 §4; 1983 c.326 §3]
§§ 757.750 to 757.760

Notes of Decisions

Although Public Utility Commissioner's rule prohibiting termination of residential electrical and natural gas service year around goes further than these sections, it does not conflict with them. Isom v. P.G.E, 67 Or App 97, 677 P2d 59 (1984), Sup Ct review denied

Chapter 757

Notes of Decisions

Under regulatory scheme, Public Utility Commissioner has authority to promulgate rule limiting telephone company's liability for directory listing errors or omissions. Garrison v. Pacific NW Bell, 45 Or App 523, 608 P2d 1206 (1980)

Refund is proper exercise of Public Utility Commission's general powers if refund (1) is based only on information in existence at time of rate order for which refund is being made; (2) is not based on evaluation of public utility's actual expenses or revenues; and (3) is not effectuated by offsetting future rates. Gearhart v. Public Utility Commission, 255 Or App 58, 299 P3d 533 (2013), aff'd 356 Or 216, 339 P3d 904 (2014)

Atty. Gen. Opinions

Authority of Governor and Public Utility Commissioner to enter into binding agreements with respect to uniform curtailment plans, (1977) Vol 38, p 861


Last accessed
Jun. 26, 2021