Trade Regulation

ORS 646A.162
Investigation of violations

  • inspection of records
  • subpoenas
  • discontinue or desist order
  • civil penalties


The Director of the Department of Consumer and Business Services may, upon a reasonable belief that a violation of ORS 646A.154 (Service contract defined), 646A.156 (Required contents of service contracts) or 646A.158 (Prohibited conduct) has occurred, make necessary public and private investigations within or without this state to determine whether any person has violated those provisions.


In connection with any investigation conducted pursuant to subsection (1) of this section, a service contract seller or obligor, upon written request of the director, shall make available to the director its service contract records for inspection and copying. The records that must be made available in accordance with this section shall be only those records necessary to enable the director to reasonably determine compliance with ORS 646A.154 (Service contract defined), 646A.156 (Required contents of service contracts) and 646A.158 (Prohibited conduct).


For the purpose of an investigation or proceeding under subsection (1) of this section, the director may administer oaths and affirmations, subpoena witnesses, compel their attendance, take evidence and require the production of books, papers, correspondence, memoranda, agreements or other documents or records that are relevant or material to the inquiry. Each witness who appears before the director under a subpoena shall receive the fees and mileage provided for witnesses in ORS 44.415 (Fees and mileage of witnesses) (2).


If a person fails to comply with a subpoena issued under subsection (3) of this section, or a party or witness refuses to testify on any matters, the judge of the circuit court for any county, on the application of the director, shall compel obedience by proceedings for contempt as in the case of disobedience of the requirements of a subpoena issued from such court or a refusal to testify therein.


The director may, upon a reasonable belief that a person is or is about to be in violation of ORS 646A.154 (Service contract defined), 646A.156 (Required contents of service contracts) or 646A.158 (Prohibited conduct), issue an order, directed to the person, to discontinue or desist from the violation or threatened violation. The copy of the order forwarded to the person involved shall set forth a statement of the specific charges and the fact that the person may request a hearing within 20 days of the date of mailing. Where a hearing is requested, the director shall set a date for the hearing to be held within 30 days after receipt of the request, and shall give the person involved written notice of the hearing date at least seven days prior thereto. The person requesting the hearing must establish to the satisfaction of the director that the order should not be complied with. The order shall become final 20 days after the date of mailing unless within the 20-day period the person to whom it is directed files with the director a written request for a hearing. To the extent applicable and not inconsistent with the foregoing, the provisions of ORS chapter 183 shall govern the hearing procedure and any judicial review thereof. Where the hearing has been requested, the director’s order shall become final at such time as the right to further hearing or review has expired or been exhausted.


A person who is found to have violated ORS 646A.154 (Service contract defined), 646A.156 (Required contents of service contracts) or 646A.158 (Prohibited conduct) may be ordered to pay to the General Fund a civil penalty in an amount determined by the director of not more than:


$2,000 for the first violation.


$5,000 for the second violation.


$10,000 for any subsequent violation.


For purposes of this section, a violation consists of a single course of conduct which is determined by the director to be untrue or misleading. [Formerly 646.275]


Last accessed
May 26, 2023