Trade Regulation

ORS 646A.316
Warranty claims

  • payment
  • time for completion


Unless otherwise agreed:

(1)

On a warranty claim, a supplier shall provide reasonable compensation for the retailer’s costs, including but not limited to:

(a)

Diagnostic services;

(b)

Repair services;

(c)

Repair parts; and

(d)

Labor.

(2)

For labor on warranty service, a supplier may not pay a retailer an hourly rate that is less than the rate that the retailer charges for nonwarranty service.

(3)

For repair parts on warranty service, a supplier may not pay a retailer less than the amount that the retailer paid for the parts plus a reasonable allowance for the shipping and handling of the parts.

(4)

A supplier must allow a reasonable time for a retailer to complete warranty service. [Formerly 646.453; 2009 c.11 §82]

Source

Last accessed
May 26, 2023