OAR 860-021-0011
Multilingual Notices

(1)

All energy utilities’ and large telecommunications utilities’ disconnect notices shall contain the following information translated into Spanish, Vietnamese, Cambodian, Laotian, and Russian:
IMPORTANT NOTICE: Your (electric, gas, or telephone) services will be shut off due to an unpaid balance on your account. You must act immediately to avoid shutoff. Important information about how you can avoid shutoff is printed in English in the enclosed notice. If you cannot understand English, please find someone to translate the notice. If translation assistance is unavailable, please contact (name) at (phone number) who will try to help you. Information on customer’s rights and responsibilities printed in this language is also available by calling that number. YOU MUST ACT NOW TO AVOID SHUTOFF.

(2)

The Commission will translate a consumer’s rights and responsibilities summary into the designated non-English languages and provide copies to utilities. The customer information published by an energy or large telecommunications utility pursuant to OAR 860-021-0010 (Information for Utility Customers and Applicants) shall prominently display the following information printed in the designated non-English languages, in boldface, at the beginning of the summary:
A version of a consumer rights and responsibilities summary printed in this language is available by calling (name of utility) at (phone number).

(3)

The energy or large telecommunications utility shall record all requests and promptly mail the requested version of the summary to the consumer.

Source: Rule 860-021-0011 — Multilingual Notices, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0011.

860‑021‑0000
Applicability of Division 21 860‑021‑0005
Scope of the Rules 860‑021‑0008
Definitions for Regulation of Utility Services 860‑021‑0009
Applications for Utility Service from an Energy or Large Telecommunications Utility 860‑021‑0010
Information for Utility Customers and Applicants 860‑021‑0011
Multilingual Notices 860‑021‑0015
Dispute Resolution 860‑021‑0017
Designation of Third Party to Receive Notices 860‑021‑0019
Restrictions on Entering a Customer Residence 860‑021‑0021
Interruption of Utility Service 860‑021‑0033
Annual Fees Payable to the Commission by an Electric Utility 860‑021‑0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility 860‑021‑0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility 860‑021‑0037
Estimated Annual Fees Payable to the Commission 860‑021‑0045
Installation of Electric Service 860‑021‑0050
Installation of Gas Service 860‑021‑0051
Main Extensions for Gas Service 860‑021‑0055
Temporary Utility Service 860‑021‑0057
Connection of Residential Energy Utility Service 860‑021‑0120
Meter Readings and Bill Forms 860‑021‑0125
Due and Payable Period 860‑021‑0126
Late-Payment Charge 860‑021‑0130
Meter Test 860‑021‑0135
Adjustment of Utility Bills 860‑021‑0170
Billing Error Reporting 860‑021‑0200
Establishing Credit for Residential Utility Service 860‑021‑0205
Deposit Payment Arrangements for Residential Energy Utility Service 860‑021‑0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service 860‑021‑0210
Interest on Deposits for Residential and Nonresidential Utility Service 860‑021‑0215
Refund of Deposits for Residential and Nonresidential Utility Service 860‑021‑0305
Grounds for Disconnecting Utility Service 860‑021‑0310
Voluntary Disconnection of Utility Service 860‑021‑0315
Emergency Disconnection of Utility Service 860‑021‑0320
Disconnection of Service on Weekends and Holidays 860‑021‑0325
Accounts Not Related to Residential Utility Service 860‑021‑0326
Disconnection of Gas or Electric Service to Tenants 860‑021‑0328
Reconnection of Residential Energy Utility Service 860‑021‑0330
Reconnection Fee for Utility Service 860‑021‑0334
Transfer Billings 860‑021‑0335
Refusal of Utility Service 860‑021‑0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service 860‑021‑0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service 860‑021‑0408
Disconnect Reporting Rule 860‑021‑0410
Emergency Medical Certificate for Residential Electric and Gas Service 860‑021‑0414
Equal-Payment Plans for Residential Electric and Gas Service 860‑021‑0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers) 860‑021‑0420
Field Visit Charge 860‑021‑0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities 860‑021‑0510
Emergency Medical Certificate for Residential Telecommunications Utility Service 860‑021‑0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk 860‑021‑0575
Time Payment Agreements for Large Telecommunications Utilities 860‑021‑0610
Telephone Solicitation Notices by Large Telecommunications Utilities 860‑021‑0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0011’s source at or​.us