OAR 860-021-0009
Applications for Utility Service from an Energy or Large Telecommunications Utility


(1)

An application for energy or telecommunications utility service must be made when:

(a)

Service is requested by a person who has not previously been served by the energy or large telecommunications utility;

(b)

Service has been involuntarily discontinued in accordance with these rules, and the person later seeks to have service restored; or

(c)

Service has been voluntarily discontinued, and a request to restore service has not been made within 20 days.

(2)

An application is a request for energy or telecommunications utility service. The energy or large telecommunications utility shall not accept an application for service until the applicant establishes credit as set forth in OAR 860-021-0200 (Establishing Credit for Residential Utility Service) and 860-021-0205 (Deposit Payment Arrangements for Residential Energy Utility Service). However, the energy or large telecommunications utility may refuse a service application under OAR 860-021-0335 (Refusal of Utility Service).

(3)

An energy or large telecommunications utility may require an applicant to provide the following information when applying for service:

(a)

The name of person(s) responsible for payment on the account;

(b)

The name to be used to identify the account, if different than the actual name;

(c)

The birth date of person(s) responsible for payment on the account;

(d)

The social security number of person(s) responsible for payment on the account;

(e)

A current valid Oregon driver license number of the person(s) responsible for payment on the account;

(f)

The service address;

(g)

The billing address, if different than service address; and

(h)

Any available telephone numbers where the applicant can be reached night and day.

(4)

In lieu of providing a valid social security number or current valid Oregon driver license number under section (3) of this rule, an applicant may provide:

(a)

A valid state or federal identification containing name and photograph of the person(s) responsible for payment on the account;

(b)

A combination of:

(A)

An original or certified true copy of his or her birth certificate;

(B)

A current identification from school or employer containing a photograph; and

(C)

The name, address, and telephone number of a person who can verify the applicant’s identity, such as a teacher, employer, or caseworker; or,

(c)

Other information deemed sufficient by the utility to establish an applicant’s identification.

(5)

If an applicant is denied service for failure to provide an acceptable form of identification, the applicant may pursue conflict resolution under the Commission’s rules.

(6)

Upon request, the energy or large telecommunications utility shall protect the account from access by others through the use of a personalized password or other means acceptable to both the energy or large telecommunications utility and the customer.

(7)

A large telecommunications utility shall protect the identity of a customer at risk of domestic violence or other abuse. At its option, the large telecommunications utility shall provide the identity protection by allowing the customer to use a modified or alternative name for a directory listing or by providing, at no cost, a non-published listing in accordance with other applicable tariff provisions for the length of time the endangerment exists. A customer requesting a nonpublished listing under this section must provide:

(a)

A copy of a court order that restrains another person from contact with the customer by reason of risk of domestic violence, as defined in ORS 135.230 (Definitions for ORS 135.230 to 135.290), or unwanted sexual contact, as defined in ORS 163.305 (Definitions), abuse, as defined by the Elderly and Disabled Person Abuse Prevention Act, ORS 124.005 (Definitions for ORS 124.005 to 124.040) et seq., or stalking, as defined by ORS 163.730 (Definitions for ORS 30.866 and 163.730 to 163.750) et seq.; and

(b)

An affidavit, stating that the customer is financially unable to pay for the nonpublished listing.

Source: Rule 860-021-0009 — Applications for Utility Service from an Energy or Large Telecommunications Utility, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0009.

860‑021‑0000
Applicability of Division 21
860‑021‑0005
Scope of the Rules
860‑021‑0008
Definitions for Regulation of Utility Services
860‑021‑0009
Applications for Utility Service from an Energy or Large Telecommunications Utility
860‑021‑0010
Information for Utility Customers and Applicants
860‑021‑0011
Multilingual Notices
860‑021‑0015
Dispute Resolution
860‑021‑0017
Designation of Third Party to Receive Notices
860‑021‑0019
Restrictions on Entering a Customer Residence
860‑021‑0021
Interruption of Utility Service
860‑021‑0033
Annual Fees Payable to the Commission by an Electric Utility
860‑021‑0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility
860‑021‑0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility
860‑021‑0037
Estimated Annual Fees Payable to the Commission
860‑021‑0045
Installation of Electric Service
860‑021‑0050
Installation of Gas Service
860‑021‑0051
Main Extensions for Gas Service
860‑021‑0055
Temporary Utility Service
860‑021‑0057
Connection of Residential Energy Utility Service
860‑021‑0120
Meter Readings and Bill Forms
860‑021‑0125
Due and Payable Period
860‑021‑0126
Late-Payment Charge
860‑021‑0130
Meter Test
860‑021‑0135
Adjustment of Utility Bills
860‑021‑0170
Billing Error Reporting
860‑021‑0200
Establishing Credit for Residential Utility Service
860‑021‑0205
Deposit Payment Arrangements for Residential Energy Utility Service
860‑021‑0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service
860‑021‑0210
Interest on Deposits for Residential and Nonresidential Utility Service
860‑021‑0215
Refund of Deposits for Residential and Nonresidential Utility Service
860‑021‑0305
Grounds for Disconnecting Utility Service
860‑021‑0310
Voluntary Disconnection of Utility Service
860‑021‑0315
Emergency Disconnection of Utility Service
860‑021‑0320
Disconnection of Service on Weekends and Holidays
860‑021‑0325
Accounts Not Related to Residential Utility Service
860‑021‑0326
Disconnection of Gas or Electric Service to Tenants
860‑021‑0328
Reconnection of Residential Energy Utility Service
860‑021‑0330
Reconnection Fee for Utility Service
860‑021‑0334
Transfer Billings
860‑021‑0335
Refusal of Utility Service
860‑021‑0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service
860‑021‑0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service
860‑021‑0408
Disconnect Reporting Rule
860‑021‑0410
Emergency Medical Certificate for Residential Electric and Gas Service
860‑021‑0414
Equal-Payment Plans for Residential Electric and Gas Service
860‑021‑0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)
860‑021‑0420
Field Visit Charge
860‑021‑0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities
860‑021‑0510
Emergency Medical Certificate for Residential Telecommunications Utility Service
860‑021‑0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860‑021‑0575
Time Payment Agreements for Large Telecommunications Utilities
860‑021‑0610
Telephone Solicitation Notices by Large Telecommunications Utilities
860‑021‑0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0009’s source at or​.us