OAR 860-021-0215
Refund of Deposits for Residential and Nonresidential Utility Service


(1)

An energy or large telecommunications utility shall promptly refund a customer’s deposit with accrued interest when service is terminated, provided a refund due shall first be applied to any unpaid balance on the customer’s account.

(2)

An energy or large telecommunications utility may continue holding a deposit until credit is satisfactorily established or reestablished. For purposes of this rule, credit shall be considered to be established or reestablished if one year after a deposit is made:

(a)

The account is current;

(b)

Not more than two five-day disconnection notices were issued to the customer during the previous 12 months; and

(c)

The customer was not disconnected for nonpayment during the previous 12 months.

(3)

After satisfactory credit has been established or reestablished, the deposit plus any accrued interest shall be promptly refunded or credited to the customer’s account. A customer shall be entitled to a refund upon request.

(4)

When the customer moves to a new address within the energy or large telecommunications utility’s service area, the deposit and accrued interest will be transferred to the new account.

(5)

Deposits plus accrued interest may be refunded or credited, in whole or in part, to the customer’s account at any time earlier than prescribed in this rule, provided the energy or large telecommunications utility’s procedures are nondiscriminatory.

(6)

Unless otherwise specified by the customer, an energy or large telecommunications utility shall mail deposit refunds to the customer’s last known address. The energy or large telecommunications utility shall promptly honor a valid claim for payment of refund if the request is received within one year of the date service is terminated. Funds held beyond one year will be disposed of in accordance with ORS 98.316 (Deposits and refunds held by utilities).

Source: Rule 860-021-0215 — Refund of Deposits for Residential and Nonresidential Utility Service, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0215.

860‑021‑0000
Applicability of Division 21
860‑021‑0005
Scope of the Rules
860‑021‑0008
Definitions for Regulation of Utility Services
860‑021‑0009
Applications for Utility Service from an Energy or Large Telecommunications Utility
860‑021‑0010
Information for Utility Customers and Applicants
860‑021‑0011
Multilingual Notices
860‑021‑0015
Dispute Resolution
860‑021‑0017
Designation of Third Party to Receive Notices
860‑021‑0019
Restrictions on Entering a Customer Residence
860‑021‑0021
Interruption of Utility Service
860‑021‑0033
Annual Fees Payable to the Commission by an Electric Utility
860‑021‑0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility
860‑021‑0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility
860‑021‑0037
Estimated Annual Fees Payable to the Commission
860‑021‑0045
Installation of Electric Service
860‑021‑0050
Installation of Gas Service
860‑021‑0051
Main Extensions for Gas Service
860‑021‑0055
Temporary Utility Service
860‑021‑0057
Connection of Residential Energy Utility Service
860‑021‑0120
Meter Readings and Bill Forms
860‑021‑0125
Due and Payable Period
860‑021‑0126
Late-Payment Charge
860‑021‑0130
Meter Test
860‑021‑0135
Adjustment of Utility Bills
860‑021‑0170
Billing Error Reporting
860‑021‑0200
Establishing Credit for Residential Utility Service
860‑021‑0205
Deposit Payment Arrangements for Residential Energy Utility Service
860‑021‑0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service
860‑021‑0210
Interest on Deposits for Residential and Nonresidential Utility Service
860‑021‑0215
Refund of Deposits for Residential and Nonresidential Utility Service
860‑021‑0305
Grounds for Disconnecting Utility Service
860‑021‑0310
Voluntary Disconnection of Utility Service
860‑021‑0315
Emergency Disconnection of Utility Service
860‑021‑0320
Disconnection of Service on Weekends and Holidays
860‑021‑0325
Accounts Not Related to Residential Utility Service
860‑021‑0326
Disconnection of Gas or Electric Service to Tenants
860‑021‑0328
Reconnection of Residential Energy Utility Service
860‑021‑0330
Reconnection Fee for Utility Service
860‑021‑0334
Transfer Billings
860‑021‑0335
Refusal of Utility Service
860‑021‑0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service
860‑021‑0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service
860‑021‑0408
Disconnect Reporting Rule
860‑021‑0410
Emergency Medical Certificate for Residential Electric and Gas Service
860‑021‑0414
Equal-Payment Plans for Residential Electric and Gas Service
860‑021‑0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)
860‑021‑0420
Field Visit Charge
860‑021‑0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities
860‑021‑0510
Emergency Medical Certificate for Residential Telecommunications Utility Service
860‑021‑0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860‑021‑0575
Time Payment Agreements for Large Telecommunications Utilities
860‑021‑0610
Telephone Solicitation Notices by Large Telecommunications Utilities
860‑021‑0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0215’s source at or​.us