OAR 860-021-0408
Disconnect Reporting Rule

(1) As used in this rule:
(a) “Energy assistance recipient” means a residential customer who has received bill payment assistance with an energy bill from any federal, state, ratepayer-funded, or utility-supported bill payment assistance fund or program at least once within the past 12 months.
(b) “Companywide” means the geographic area served by a particular energy utility within the state of Oregon.
(c) “Local service area” means a smaller geographic unit within an energy utility’s companywide service area, such as zip code, city, county, or other similar unit.
(2) Each energy utility must file a quarterly report with the Commission detailing the number of residential disconnections for non-payment and subsequent reconnections as prescribed in this rule. An electronic report must be filed in a text-searchable Microsoft Word, Microsoft Excel, or .pdf (Adobe Acrobat) format.
(a) For quarterly reporting purposes, the following four time periods apply: February 1 to April 30, May 1 to July 31, August 1 to October 31, and November 1 to January 31.
(b) Each energy utility must file its initial quarterly report following the first full quarter after the effective date of this rule, unless an alternative initial reporting date is set for the utility by the Commission’s Consumer Services Section.
(c) The energy utility must file a quarterly report as required under this rule within 20 days of the end of each reporting period.
(3) The quarterly report must provide the following information for each month within the quarter for an energy utility’s residential accounts:
(a) On a companywide basis:
(A) Number of active residential accounts;
(B) Number of service disconnections for non-payment;
(C) Percentage of accounts with service disconnections for non-payment;
(D) Number of service disconnections for non-payment on energy assistance recipient accounts;
(E) Number of service disconnections for non-payment on medical certificate holder accounts;
(F) Number of service disconnections reported under both paragraph (D) and paragraph (E) above, i.e., disconnections for non-payment on medical certificate holder accounts that are also energy assistance recipient accounts;
(G) Number of service reconnections following a disconnection for non-payment on the same day or next calendar day following disconnection (Days 0-1); and
(H) Number of service reconnections following a disconnection for non-payment that occur more than one day and within 7 calendar days following disconnection (Days 2-7).
(b) For each local service area within the companywide area used for reporting:
(A) Number of active residential accounts;
(B) Number of service disconnections for non-payment;
(C) Number of service disconnections for non-payment on energy assistance recipient accounts;
(D) Number of service disconnections for non-payment on emergency medical certificate holder accounts;
(E) Number of service disconnections reported under both paragraph (C) and paragraph (D) above, i.e., disconnections for non-payment on medical certificate holder accounts that are also energy assistance recipient accounts; and
(F) Number of days on which the energy utility was required to impose a moratorium on service disconnection for severe weather per OAR 860-021-0407 (Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service).
(c) Zip codes must be used to identify a local service area unless a different unit is pre-approved by the Commission’s Consumer Services Section for a utility’s use in its reporting under this rule.
(4) Upon request of the Commission’s Consumer Services Section, when made within one year of the date a quarterly report is filed with the Commission, the energy utility must provide a breakdown by zip code of the of service disconnection data reported under section (3) of this rule.

Source: Rule 860-021-0408 — Disconnect Reporting Rule, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0408 (accessed May 26, 2025).

860–021–0000
Applicability of Division 21 860–021–0005
Scope of the Rules 860–021–0008
Definitions for Regulation of Utility Services 860–021–0009
Applications for Utility Service from an Energy or Large Telecommunications Utility 860–021–0010
Information for Utility Customers and Applicants 860–021–0011
Multilingual Notices 860–021–0015
Dispute Resolution 860–021–0017
Designation of Third Party to Receive Notices 860–021–0019
Restrictions on Entering a Customer Residence 860–021–0021
Interruption of Utility Service 860–021–0033
Annual Fees Payable to the Commission by an Electric Utility 860–021–0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility 860–021–0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility 860–021–0037
Estimated Annual Fees Payable to the Commission 860–021–0045
Installation of Electric Service 860–021–0050
Installation of Gas Service 860–021–0051
Main Extensions for Gas Service 860–021–0055
Temporary Utility Service 860–021–0057
Connection of Residential Energy Utility Service 860–021–0120
Meter Readings and Bill Forms 860–021–0125
Due and Payable Period 860–021–0126
Late-Payment Charge 860–021–0130
Meter Test 860–021–0135
Adjustment of Utility Bills 860–021–0170
Billing Error Reporting 860–021–0200
Establishing Credit for Residential Utility Service 860–021–0205
Deposit Payment Arrangements for Residential Energy Utility Service 860–021–0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service 860–021–0210
Interest on Deposits for Residential and Nonresidential Utility Service 860–021–0215
Refund of Deposits for Residential and Nonresidential Utility Service 860–021–0305
Grounds for Disconnecting Utility Service 860–021–0310
Voluntary Disconnection of Utility Service 860–021–0315
Emergency Disconnection of Utility Service 860–021–0320
Disconnection of Service on Weekends and Holidays 860–021–0325
Accounts Not Related to Residential Utility Service 860–021–0326
Disconnection of Gas or Electric Service to Tenants 860–021–0328
Reconnection of Residential Energy Utility Service 860–021–0330
Reconnection Fee for Utility Service 860–021–0334
Transfer Billings 860–021–0335
Refusal of Utility Service 860–021–0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service 860–021–0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service 860–021–0408
Disconnect Reporting Rule 860–021–0410
Emergency Medical Certificate for Residential Electric and Gas Service 860–021–0414
Equal-Payment Plans for Residential Electric and Gas Service 860–021–0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers) 860–021–0420
Field Visit Charge 860–021–0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities 860–021–0510
Emergency Medical Certificate for Residential Telecommunications Utility Service 860–021–0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk 860–021–0575
Time Payment Agreements for Large Telecommunications Utilities 860–021–0610
Telephone Solicitation Notices by Large Telecommunications Utilities 860–021–0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities

May 26, 2025

Rule 860-021-0408's source at or​.us