OAR 860-021-0328
Reconnection of Residential Energy Utility Service


(1)

This rule applies to a service reconnection requested within 20 calendar days of the date of disconnection, after an applicant or customer has satisfied the requirements for service under all applicable rules and regulations, and requested reconnection.

(2)

Each energy utility must provide a means by which an applicant or customer may contact the utility on a Business Day so that the applicant or customer may pay applicable charges, submit any necessary credit information, and request reconnection of service. A Business Day is defined as Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state-recognized holidays.

(3)

For energy utility service that has been disconnected in accordance with OAR 860-021-0305 (Grounds for Disconnecting Utility Service)(1), (2), (4), (5), (10) or involuntarily disconnected for failure to pay Oregon tariff charges:

(a)

An energy utility must reconnect service as soon as reasonably possible, within the normal course of business, after an applicant or customer has satisfied the requirements for and requested reconnection. At a minimum, service must be restored as follows:

(A)

For a request for reconnection received during the Business Day, Monday through Thursday, service must be restored by 5:00 p.m. the following day, except when the following day is a state-recognized holiday.

(B)

For a request for reconnection received on a Friday Business Day before 3:00 p.m., service must be restored by 5:00 p.m. the following day.

(C)

For a request for reconnection received on a Friday Business Day between 3:00 p.m. and 5:00 p.m., service must be restored by the end of the next Business Day.

(b)

For a request for reconnection received anytime other than a Business Day: Except as provided under section (6) of this rule, the request for reconnection must be treated as if it were received at 8:00 a.m. on the next Business Day and service must be restored in accordance with Subsection (3)(a)(A) of this rule.

(4)

For energy utility service that has been involuntarily disconnected in accordance with OAR 860-021-0305 (Grounds for Disconnecting Utility Service)(6) or (7), or due to meter tampering, diverting service, or theft of service, an energy utility must reconnect service as soon as reasonably possible, within the normal course of business, but no later than 5:00 p.m. of the next Business Day after the customer has satisfied the requirements for and requested reconnection.

(5)

For energy utility service that has been involuntarily disconnected in accordance with OAR 860-021-0315 (Emergency Disconnection of Utility Service), service will be reconnected in accordance with section (4) of this rule. If the necessity for emergency termination was through no fault of the customer, the energy utility will reconnect in accordance with section (3) of this rule, at no charge to the customer.

(6)

An applicant or customer may request reconnection that falls outside of the requirements of sections (3), (4), and (5) of this rule and, for purposes of this rule, such a request will be defined as an After Hours Reconnect. The tariff of each energy utility must specify the hours other than a Business Day when the energy utility will offer an After Hours Reconnect, the terms of the service, and the applicable charges.

(a)

At a minimum, an energy utility must:

(A)

Provide a means by which an applicant or customer may contact the utility Monday through Friday from 8:00 a.m. to 6:00 p.m., excluding state- or utility-recognized holidays, so that the applicant or customer may pay applicable charges, submit any necessary credit information and request an After Hours Reconnect.

(B)

Allow, for a customer request made in accordance with subsection (6)(a)(A) of this rule, an After Hours Reconnect on the same day as the request, or allow an After Hours Reconnect to be scheduled for any subsequent Monday through Friday, except for state- or utility-recognized holidays.

(b)

The utility must notify a customer verbally or in writing of the customer’s right to an After Hours Reconnect. The notification must include information that the charges associated with a same day or a scheduled After Hours Reconnect exceed the utility’s standard reconnection charge.

(7)

Utility fees for service reconnection must be charged as follows:

(a)

An applicant or customer must pay the utility’s standard reconnection fee for a reconnection made under subsection (3)(a) or (3)(b) of this rule.

(b)

An applicant or customer must pay an After Hours Reconnect fee for any reconnection made under subsection (6)(a) of this rule. For an After Hours Reconnect that is completed the same day as the request, the reconnection fee may be higher than for an After Hours Reconnect scheduled for a subsequent day.

(8)

Reconnection of service following an interruption of service must comply with the requirements of OAR 860-021-0021 (Interruption of Utility Service).

(9)

With Commission concurrence, the reconnection requirements under this rule may be temporarily waived for any cause not reasonably within the control of the utility including, but not limited to, the following:

(a)

A documented Force Majeure event;

(b)

An action or default by an applicant, customer, or other person outside of the utility’s control, including a cancellation of the request made by the applicant or customer;

(c)

Major events, such as storms or system outages;

(d)

Safety-related issues that preclude the utility from reconnecting service;

(e)

The applicant’s or customer’s facilities cannot be accessed due to circumstances beyond the utility’s control;

(f)

The utility’s equipment or facilities prevent the reconnection from occurring; or

(g)

When the Commission approves a waiver.

Source: Rule 860-021-0328 — Reconnection of Residential Energy Utility Service, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0328.

860‑021‑0000
Applicability of Division 21
860‑021‑0005
Scope of the Rules
860‑021‑0008
Definitions for Regulation of Utility Services
860‑021‑0009
Applications for Utility Service from an Energy or Large Telecommunications Utility
860‑021‑0010
Information for Utility Customers and Applicants
860‑021‑0011
Multilingual Notices
860‑021‑0015
Dispute Resolution
860‑021‑0017
Designation of Third Party to Receive Notices
860‑021‑0019
Restrictions on Entering a Customer Residence
860‑021‑0021
Interruption of Utility Service
860‑021‑0033
Annual Fees Payable to the Commission by an Electric Utility
860‑021‑0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility
860‑021‑0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility
860‑021‑0037
Estimated Annual Fees Payable to the Commission
860‑021‑0045
Installation of Electric Service
860‑021‑0050
Installation of Gas Service
860‑021‑0051
Main Extensions for Gas Service
860‑021‑0055
Temporary Utility Service
860‑021‑0057
Connection of Residential Energy Utility Service
860‑021‑0120
Meter Readings and Bill Forms
860‑021‑0125
Due and Payable Period
860‑021‑0126
Late-Payment Charge
860‑021‑0130
Meter Test
860‑021‑0135
Adjustment of Utility Bills
860‑021‑0170
Billing Error Reporting
860‑021‑0200
Establishing Credit for Residential Utility Service
860‑021‑0205
Deposit Payment Arrangements for Residential Energy Utility Service
860‑021‑0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service
860‑021‑0210
Interest on Deposits for Residential and Nonresidential Utility Service
860‑021‑0215
Refund of Deposits for Residential and Nonresidential Utility Service
860‑021‑0305
Grounds for Disconnecting Utility Service
860‑021‑0310
Voluntary Disconnection of Utility Service
860‑021‑0315
Emergency Disconnection of Utility Service
860‑021‑0320
Disconnection of Service on Weekends and Holidays
860‑021‑0325
Accounts Not Related to Residential Utility Service
860‑021‑0326
Disconnection of Gas or Electric Service to Tenants
860‑021‑0328
Reconnection of Residential Energy Utility Service
860‑021‑0330
Reconnection Fee for Utility Service
860‑021‑0334
Transfer Billings
860‑021‑0335
Refusal of Utility Service
860‑021‑0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service
860‑021‑0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service
860‑021‑0408
Disconnect Reporting Rule
860‑021‑0410
Emergency Medical Certificate for Residential Electric and Gas Service
860‑021‑0414
Equal-Payment Plans for Residential Electric and Gas Service
860‑021‑0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)
860‑021‑0420
Field Visit Charge
860‑021‑0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities
860‑021‑0510
Emergency Medical Certificate for Residential Telecommunications Utility Service
860‑021‑0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860‑021‑0575
Time Payment Agreements for Large Telecommunications Utilities
860‑021‑0610
Telephone Solicitation Notices by Large Telecommunications Utilities
860‑021‑0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0328’s source at or​.us