OAR 860-021-0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk


(1)

“At significant risk” means:

(a)

At risk of domestic violence, as defined in ORS 135.230 (Definitions for ORS 135.230 to 135.290);

(b)

At risk of unwanted sexual contact, as defined in 163.305 (Definitions);

(c)

A person with disabilities, as defined in ORS 124.005 (Definitions for ORS 124.005 to 124.040), who is at risk of abuse, as defined in 124.005 (Definitions for ORS 124.005 to 124.040)(1)(a), (1)(d), or (1)(e);

(d)

An elderly person, as defined in 124.005 (Definitions for ORS 124.005 to 124.040), who is at risk of abuse, as defined in ORS 124.005 (Definitions for ORS 124.005 to 124.040)(1)(a), (1)(d), or (1)(e); or

(e)

A victim of stalking, as described in ORS 163.732 (Stalking).

(2)

To establish that termination of local exchange residential service would significantly endanger the customer, or a person in the household of the customer, the customer must give the large telecommunications utility:

(a)

A copy of an order issued under ORS 30.866 (Action for issuance or violation of stalking protective order), 107.700 (Short title) to 107.732 (Recovering custody of child), 124.005 (Definitions for ORS 124.005 to 124.040) to 124.040 (Short title), or 163.738 (Effect of citation) that restrains another person from contact with the customer, or a person in the household of the customer, at significant risk; or

(b)

A copy of any other court order that restrains another person from contact with the customer, or a person in the household of the customer, due to a significant risk; and

(c)

An affidavit signed by the customer stating that termination would place the customer, or a person in the household of the customer, at significant risk. The affidavit must include the name of the person to whom the court order applies, the relationship of the person to the customer, and the expiration date of the order.

(3)

A large telecommunications utility must establish and maintain procedures for receiving affidavits and orders from customers.

(4)

A customer submitting an affidavit and order under section (2) of this rule:

(a)

Remains responsible for payment of telecommunication services provided by the large telecommunications utility; and

(b)

Must enter into a time payment agreement with the large telecommunications utility pursuant to OAR 860-021-0575 (Time Payment Agreements for Large Telecommunications Utilities) if the customer has an overdue balance. This time payment agreement must be made within 10 days after submission of the affidavit and order.

(5)

If a customer who has submitted an affidavit and order fails to enter into or abide by the terms of a time payment agreement pursuant to OAR 860-021-0575 (Time Payment Agreements for Large Telecommunications Utilities), the large telecommunications utility may disconnect local exchange service after complying with all provisions of 860-021-0505 (Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities). Five days’ notice of disconnection must also be provided to the Commission’s Consumer Services Section.

Source: Rule 860-021-0550 — Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0550.

860‑021‑0000
Applicability of Division 21
860‑021‑0005
Scope of the Rules
860‑021‑0008
Definitions for Regulation of Utility Services
860‑021‑0009
Applications for Utility Service from an Energy or Large Telecommunications Utility
860‑021‑0010
Information for Utility Customers and Applicants
860‑021‑0011
Multilingual Notices
860‑021‑0015
Dispute Resolution
860‑021‑0017
Designation of Third Party to Receive Notices
860‑021‑0019
Restrictions on Entering a Customer Residence
860‑021‑0021
Interruption of Utility Service
860‑021‑0033
Annual Fees Payable to the Commission by an Electric Utility
860‑021‑0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility
860‑021‑0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility
860‑021‑0037
Estimated Annual Fees Payable to the Commission
860‑021‑0045
Installation of Electric Service
860‑021‑0050
Installation of Gas Service
860‑021‑0051
Main Extensions for Gas Service
860‑021‑0055
Temporary Utility Service
860‑021‑0057
Connection of Residential Energy Utility Service
860‑021‑0120
Meter Readings and Bill Forms
860‑021‑0125
Due and Payable Period
860‑021‑0126
Late-Payment Charge
860‑021‑0130
Meter Test
860‑021‑0135
Adjustment of Utility Bills
860‑021‑0170
Billing Error Reporting
860‑021‑0200
Establishing Credit for Residential Utility Service
860‑021‑0205
Deposit Payment Arrangements for Residential Energy Utility Service
860‑021‑0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service
860‑021‑0210
Interest on Deposits for Residential and Nonresidential Utility Service
860‑021‑0215
Refund of Deposits for Residential and Nonresidential Utility Service
860‑021‑0305
Grounds for Disconnecting Utility Service
860‑021‑0310
Voluntary Disconnection of Utility Service
860‑021‑0315
Emergency Disconnection of Utility Service
860‑021‑0320
Disconnection of Service on Weekends and Holidays
860‑021‑0325
Accounts Not Related to Residential Utility Service
860‑021‑0326
Disconnection of Gas or Electric Service to Tenants
860‑021‑0328
Reconnection of Residential Energy Utility Service
860‑021‑0330
Reconnection Fee for Utility Service
860‑021‑0334
Transfer Billings
860‑021‑0335
Refusal of Utility Service
860‑021‑0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service
860‑021‑0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service
860‑021‑0408
Disconnect Reporting Rule
860‑021‑0410
Emergency Medical Certificate for Residential Electric and Gas Service
860‑021‑0414
Equal-Payment Plans for Residential Electric and Gas Service
860‑021‑0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)
860‑021‑0420
Field Visit Charge
860‑021‑0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities
860‑021‑0510
Emergency Medical Certificate for Residential Telecommunications Utility Service
860‑021‑0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860‑021‑0575
Time Payment Agreements for Large Telecommunications Utilities
860‑021‑0610
Telephone Solicitation Notices by Large Telecommunications Utilities
860‑021‑0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0550’s source at or​.us