OAR 860-021-0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)


(1)

An energy utility may not disconnect residential service for nonpayment if a customer enters into a written time-payment plan. An energy utility will offer customers a choice of payment agreements. At a minimum, the customer may choose between a levelized payment plan and an equal-pay arrearage plan.

(2)

A customer who selects a levelized payment plan will pay a down payment equal to the average annual bill including the account balance, divided by 12, and a like payment each month for 11 months thereafter:

(a)

The energy utility shall review the monthly installment plan periodically. If needed due to changing rates or variations in the amount of service used by the customer, the installment amount may be adjusted to bring the account into balance within the time specified in the original agreement;

(b)

If a customer changes service address at any time during the period of a time-payment agreement, provided that payments are then current and the customer pays other tariff charges associated with the change in residence, the energy utility shall recalculate the customer’s deposit and/or monthly installment. The recalculated amount shall reflect the balance of the account at the previous service address and the average annual bill at the new service address for the months remaining in the original time-payment agreement. When installments on a time-payment agreement have not been kept current, a customer shall pay all past-due installments and any other applicable charges before service is provided at the new residence.

(3)

A customer who selects an equal-pay arrearage plan will pay a down payment equal to one-twelfth the amount owed for past electric or gas service (including the overdue amount and any amounts owed for a current bill or a bill being prepared but not yet delivered to the customer) each month, for the next 11 months, an amount equal to the down payment will be added to, and payable with, the current charges due for utility service. If a customer changes service address at any time during the period of an equal-pay arrearage plan, the plan continues. However, the customer must pay any past-due charges and all other applicable charges before the energy utility provides service at the new address.

(4)

The energy utility and customer may agree in writing to alternate payment arrangement, provided the utility first informs the customer of the availability of the payment terms in sections (2) and (3) of this rule.

(5)

If a customer fails to abide by the time-payment agreement, the energy utility may disconnect service after serving 15 days’ notice. The notice shall comply with OAR 860-021-0405 (Notice of Pending Disconnection of Residential Electric or Gas Utility Service), except subsection (2)(d) of this rule shall not be applicable. If a medical certificate is in effect, 860-021-0410 (Emergency Medical Certificate for Residential Electric and Gas Service)(6) shall apply.

Source: Rule 860-021-0415 — Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers), https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0415.

860–021–0000
Applicability of Division 21
860–021–0005
Scope of the Rules
860–021–0008
Definitions for Regulation of Utility Services
860–021–0009
Applications for Utility Service from an Energy or Large Telecommunications Utility
860–021–0010
Information for Utility Customers and Applicants
860–021–0011
Multilingual Notices
860–021–0015
Dispute Resolution
860–021–0017
Designation of Third Party to Receive Notices
860–021–0019
Restrictions on Entering a Customer Residence
860–021–0021
Interruption of Utility Service
860–021–0033
Annual Fees Payable to the Commission by an Electric Utility
860–021–0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility
860–021–0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility
860–021–0037
Estimated Annual Fees Payable to the Commission
860–021–0045
Installation of Electric Service
860–021–0050
Installation of Gas Service
860–021–0051
Main Extensions for Gas Service
860–021–0055
Temporary Utility Service
860–021–0057
Connection of Residential Energy Utility Service
860–021–0120
Meter Readings and Bill Forms
860–021–0125
Due and Payable Period
860–021–0126
Late-Payment Charge
860–021–0130
Meter Test
860–021–0135
Adjustment of Utility Bills
860–021–0170
Billing Error Reporting
860–021–0200
Establishing Credit for Residential Utility Service
860–021–0205
Deposit Payment Arrangements for Residential Energy Utility Service
860–021–0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service
860–021–0210
Interest on Deposits for Residential and Nonresidential Utility Service
860–021–0215
Refund of Deposits for Residential and Nonresidential Utility Service
860–021–0305
Grounds for Disconnecting Utility Service
860–021–0310
Voluntary Disconnection of Utility Service
860–021–0315
Emergency Disconnection of Utility Service
860–021–0320
Disconnection of Service on Weekends and Holidays
860–021–0325
Accounts Not Related to Residential Utility Service
860–021–0326
Disconnection of Gas or Electric Service to Tenants
860–021–0328
Reconnection of Residential Energy Utility Service
860–021–0330
Reconnection Fee for Utility Service
860–021–0334
Transfer Billings
860–021–0335
Refusal of Utility Service
860–021–0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service
860–021–0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service
860–021–0408
Disconnect Reporting Rule
860–021–0410
Emergency Medical Certificate for Residential Electric and Gas Service
860–021–0414
Equal-Payment Plans for Residential Electric and Gas Service
860–021–0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)
860–021–0420
Field Visit Charge
860–021–0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities
860–021–0510
Emergency Medical Certificate for Residential Telecommunications Utility Service
860–021–0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk
860–021–0575
Time Payment Agreements for Large Telecommunications Utilities
860–021–0610
Telephone Solicitation Notices by Large Telecommunications Utilities
860–021–0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities
Last Updated

Jun. 8, 2021

Rule 860-021-0415’s source at or​.us