OAR 860-021-0575
Time Payment Agreements for Large Telecommunications Utilities

(1)

A time payment agreement must contain, at a minimum, the following terms:

(a)

An initial customer down payment of $10 or 25 percent of the balance owing for tariffed or price-listed large telecommunications utility services on file with the Commission, whichever is greater;

(b)

Full payment of the overdue balance within 90 days of the date of the agreement; and

(c)

Customer agreement to keep subsequent bills current.

(2)

The large telecommunications utility must send a letter to the customer confirming the terms of the time payment agreement.

(3)

Payments must be made on a monthly basis. The large telecommunications utility cannot require more frequent payments unless agreed to by the customer. The customer cannot extend the time payment agreement beyond 90 days without the consent of the large telecommunications utility.

(4)

The large telecommunications utility may not accelerate payments under a time payment agreement when the customer changes residences. The customer must pay tariff charges associated with the change in residence.

(5)

The large telecommunications utility may terminate the customer’s local exchange residential service pursuant to OAR 860-021-0505 (Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities) if the customer refuses to enter into or fails to abide by the terms of the time payment agreement. The large telecommunications utility must provide five days’ notice to the Commission’s Consumer Services Section.

(6)

Nothing in this rule prevents a large telecommunications utility and a customer from entering into a time payment agreement for other charges.

Source: Rule 860-021-0575 — Time Payment Agreements for Large Telecommunications Utilities, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=860-021-0575 (accessed May 26, 2025).

860–021–0000
Applicability of Division 21 860–021–0005
Scope of the Rules 860–021–0008
Definitions for Regulation of Utility Services 860–021–0009
Applications for Utility Service from an Energy or Large Telecommunications Utility 860–021–0010
Information for Utility Customers and Applicants 860–021–0011
Multilingual Notices 860–021–0015
Dispute Resolution 860–021–0017
Designation of Third Party to Receive Notices 860–021–0019
Restrictions on Entering a Customer Residence 860–021–0021
Interruption of Utility Service 860–021–0033
Annual Fees Payable to the Commission by an Electric Utility 860–021–0034
Annual Fees Payable to the Commission by Gas Utility or Steam Heat Utility 860–021–0036
Annual Fees Payable to the Commission by a Large Telecommunications Utility 860–021–0037
Estimated Annual Fees Payable to the Commission 860–021–0045
Installation of Electric Service 860–021–0050
Installation of Gas Service 860–021–0051
Main Extensions for Gas Service 860–021–0055
Temporary Utility Service 860–021–0057
Connection of Residential Energy Utility Service 860–021–0120
Meter Readings and Bill Forms 860–021–0125
Due and Payable Period 860–021–0126
Late-Payment Charge 860–021–0130
Meter Test 860–021–0135
Adjustment of Utility Bills 860–021–0170
Billing Error Reporting 860–021–0200
Establishing Credit for Residential Utility Service 860–021–0205
Deposit Payment Arrangements for Residential Energy Utility Service 860–021–0206
Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service 860–021–0210
Interest on Deposits for Residential and Nonresidential Utility Service 860–021–0215
Refund of Deposits for Residential and Nonresidential Utility Service 860–021–0305
Grounds for Disconnecting Utility Service 860–021–0310
Voluntary Disconnection of Utility Service 860–021–0315
Emergency Disconnection of Utility Service 860–021–0320
Disconnection of Service on Weekends and Holidays 860–021–0325
Accounts Not Related to Residential Utility Service 860–021–0326
Disconnection of Gas or Electric Service to Tenants 860–021–0328
Reconnection of Residential Energy Utility Service 860–021–0330
Reconnection Fee for Utility Service 860–021–0334
Transfer Billings 860–021–0335
Refusal of Utility Service 860–021–0405
Notice of Pending Disconnection of Residential Electric or Gas Utility Service 860–021–0407
Severe Weather Moratorium on Involuntary Disconnection of Residential Electric or Gas Utility Service 860–021–0408
Disconnect Reporting Rule 860–021–0410
Emergency Medical Certificate for Residential Electric and Gas Service 860–021–0414
Equal-Payment Plans for Residential Electric and Gas Service 860–021–0415
Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers) 860–021–0420
Field Visit Charge 860–021–0505
Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities 860–021–0510
Emergency Medical Certificate for Residential Telecommunications Utility Service 860–021–0550
Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk 860–021–0575
Time Payment Agreements for Large Telecommunications Utilities 860–021–0610
Telephone Solicitation Notices by Large Telecommunications Utilities 860–021–0620
Customer Notification and Information Delivery Services for Large Telecommunications Utilities

May 26, 2025

Rule 860-021-0575's source at or​.us