OAR 860-021-0170
Billing Error Reporting
(1)
As used in this rule, “billing error” means an error by an energy utility in the calculation of tariffed amounts billed to customers that:(a)
Is due to a single, specific event, reason, or condition;(b)
Resulted in the issuance of a corrected bill; and(c)
Affected an estimated 0.5 percent or more of customer bills issued in any billing month by an average of $5.00 or more.(2)
Within 10 business days of discovering a billing error, an energy utility must report the error via electronic mail to the Commission’s Consumer Services Section.(3)
Within 60 calendar days from the date the billing error was first reported, an energy utility must file a final report via electronic mail with the Commission’s Consumer Services Section. The report must include the following information:(a)
A description and cause, if known, of the billing error;(b)
The number of bills affected by the billing error;(c)
The number of bills adjusted due to the billing error;(d)
The time period in which the billing error affected customer bills;(e)
The actions taken to correct the error; and(f)
The actions taken to prevent the same error from occurring in the future.(4)
Within 60 calendar days following the end of each calendar year, an energy utility must file an annual report with the Commission’s filing center that summarizes all billing errors reported during the prior calendar year.
Source:
Rule 860-021-0170 — Billing Error Reporting, https://secure.sos.state.or.us/oard/view.action?ruleNumber=860-021-0170.