OAR 581-022-2370
Complaint Procedures

(1)

Each school district must establish a process for the prompt resolution of a complaint by a person who resides in the district or by any parent or guardian of a student who attends school in the school district.

(2)

A school district’s complaint procedure must:

(a)

Be in writing available at the main administrative office and, if the school district has a website, in a form available on the home page of the school district’s website;

(b)

Include the name of the person, position, or office within the school district with the responsibility for responding to the complaint; and

(c)

Specify the time period during which the complaint will be addressed and a final decision issued. If the complaint procedure has multiple steps, the procedure must establish the time period for each step as well as the overall time period for completing the complaint procedure.

(3)

A school district’s complaint procedure may:

(a)

Distinguish between those complaints that may be appealed under OAR 581-002-0040 OAR 581-002-0001 (Definitions) to OAR 581-002-0023 (Settlement and Remediation), and other complaints;

(b)

Offer mediation or other alternative dispute resolution processes as an option available if all parties to the complaint agree in writing to participate;

(c)

Impose a time limitation for filing a complaint that is the later of either:

(A)

Two years after the alleged violation or unlawful incident occurred or the complainant discovered the alleged violation or unlawful incident. For incidents that are continuing in nature, the time limitation must run from the date of the most recent incident; or

(B)

One year after the affected student has graduated from, moved away from, or otherwise left the school district.

(d)

Include more than one but no more than four steps for addressing the complaint.

(4)

The procedure for hearing and acting on complaints alleging violation of the Oregon Administrative Rules, chapter 581, division 22 (division 22 Standards), ORS 339.285 (Definitions for ORS 339.285 to 339.303) to 330.303 or OAR 581-021-0550 (Definitions: Restraint and Seclusion) to 581-021-0570 (Complaint Procedures) (Restraint and Seclusion), ORS 659.850 (Discrimination in education prohibited) or OAR 581-021-0045 (Discrimination Prohibited), 581-021-046, 581-021-047 (Discrimination); or ORS 659.852 (Retaliation against student prohibited) (Retaliation) must include the following:

(a)

The point at which the district’s decision is final; and

(b)

A final decision in written or electronic form that addresses each allegation in the complaint and contains reasons for the district’s decision and notifies the complainant that the district’s decision may be appealed to the Deputy Superintendent of Public Instruction under OAR 581-002-0001 (Definitions) to OAR 581-002-0023 (Settlement and Remediation).

(5)

This rule applies to appeals filed with a school district on or after January 1, 2018.

Source: Rule 581-022-2370 — Complaint Procedures, https://secure.­sos.­state.­or.­us/oard/view.­action?ruleNumber=581-022-2370.

581‑022‑0102
Definitions 581‑022‑0103
State Standards for the 2019-20 School Year 581‑022‑0104
State Standards for the 2020-21 School Year 581‑022‑2000
Diploma Requirements 581‑022‑2005
Veterans Diploma 581‑022‑2010
Modified Diploma 581‑022‑2015
Extended Diploma 581‑022‑2020
Alternative Certificate 581‑022‑2025
Credit Options 581‑022‑2030
District Curriculum 581‑022‑2045
Prevention Education in Drugs and Alcohol 581‑022‑2050
Human Sexuality Education 581‑022‑2055
Career Education 581‑022‑2060
Comprehensive School Counseling 581‑022‑2100
Administration of State Assessments 581‑022‑2110
Exception of Students with Disabilities from State Assessments 581‑022‑2115
Assessment of Essential Skills 581‑022‑2120
Essential Skill Assessments for English Language Learners 581‑022‑2130
Kindergarten Assessment 581‑022‑2205
Policies on Reporting of Child Abuse 581‑022‑2210
Anabolic Steroids and Performance Enhancing Substances 581‑022‑2215
Safety of School Sports – Concussions 581‑022‑2220
Health Services 581‑022‑2223
Healthy and Safe Schools Plan 581‑022‑2225
Emergency Plans and Safety Programs 581‑022‑2230
Asbestos Management Plans 581‑022‑2250
District Improvement Plan 581‑022‑2255
School and District Performance Report Criteria 581‑022‑2260
Records and Reports 581‑022‑2263
Physical Education Requirements 581‑022‑2265
Report on PE Data 581‑022‑2267
Annual Report on use of Restraint and Seclusion 581‑022‑2270
Individual Student Assessment, Recordkeeping and Reporting 581‑022‑2300
Standardization 581‑022‑2305
District Assurances of Compliance with Public School Standards 581‑022‑2310
Equal Education Opportunities 581‑022‑2312
Every Student Belongs 581‑022‑2315
Special Education for Children with Disabilities 581‑022‑2320
Required Instructional Time 581‑022‑2325
Identification of Academically Talented and Intellectually Gifted Students 581‑022‑2330
Rights of Parents of TAG Students 581‑022‑2335
Daily Class Size 581‑022‑2340
Media Programs 581‑022‑2345
Auxiliary Services 581‑022‑2350
Independent Adoptions of Instructional Materials 581‑022‑2355
Instructional Materials Adoption 581‑022‑2360
Postponement of Purchase of State-Adopted Instructional Materials 581‑022‑2370
Complaint Procedures 581‑022‑2400
Personnel 581‑022‑2405
Personnel Policies 581‑022‑2410
Teacher and Administrator Evaluation and Support 581‑022‑2415
Core Teaching Standards 581‑022‑2420
Educational Leadership — Administrator Standards 581‑022‑2430
Fingerprinting of Subject Individuals in Positions Not Requiring Licensure as Teachers, Administrators, Personnel Specialists, School Nurses 581‑022‑2440
Teacher Training Related to Dyslexia 581‑022‑2445
Universal Screenings for Risk Factors of Dyslexia 581‑022‑2500
Programs and Services for Talented and Gifted Students 581‑022‑2505
Alternative Education Programs 581‑022‑2510
Suicide Prevention Plan
Last Updated

Jun. 8, 2021

Rule 581-022-2370’s source at or​.us