Each school district must establish a process for the prompt resolution of a complaint by a person who resides in the district or by any parent or guardian of a student who attends school in the school district.
A school district’s complaint procedure must:
Be in writing available at the main administrative office and, if the school district has a website, in a form available on the home page of the school district’s website;
Include the name of the person, position, or office within the school district with the responsibility for responding to the complaint; and
Specify the time period during which the complaint will be addressed and a final decision issued. If the complaint procedure has multiple steps, the procedure must establish the time period for each step as well as the overall time period for completing the complaint procedure.
Offer mediation or other alternative dispute resolution processes as an option available if all parties to the complaint agree in writing to participate;
Impose a time limitation for filing a complaint that is the later of either:
Two years after the alleged violation or unlawful incident occurred or the complainant discovered the alleged violation or unlawful incident. For incidents that are continuing in nature, the time limitation must run from the date of the most recent incident; or
One year after the affected student has graduated from, moved away from, or otherwise left the school district.
Include more than one but no more than four steps for addressing the complaint.